Work order processing method and device, electronic equipment and storage medium

Abstract

The invention relates to a work order processing method and device, electronic equipment and a storage medium. The method comprises the steps of determining corpus content of a to-be-allocated work order; inputting the corpus content into a pre-trained text recognition model, wherein the text recognition model obtains a recognition result according to the corpus content; determining a target processing object for processing the to-be-allocated work order according to the identification result; and sending the to-be-allocated work order to the target processing object. According to the technical scheme, the text recognition technology in the artificial intelligence technology is used for analyzing the corpus content with the distributed work orders, so that the target processing object forprocessing the to-be-distributed work orders is obtained, the complexity of classifying the work orders in a manual mode is effectively solved, manual access is effectively avoided, and the work orderprocessing efficiency is improved.

Description

technical field [0001] The present application relates to the technical field of the Internet, and in particular to a method, device, electronic device and storage medium for processing a work order. Background technique [0002] With the development of the Internet, in the era of big data, users complain about a wide variety of content in work orders. The processing efficiency of work orders is limited to a certain extent by manually understanding the content of work orders to assign processing departments. In addition, with the increase in the number of complaint work orders and the continuous discovery of new business needs, the traditional manual processing method has been difficult to meet the actual needs of efficient work order processing. [0003] At present, the processing methods of most complaint work orders mainly rely on the staff's understanding of the content of the complaint work order to make judgments. With the increase of complaint work order data and type...

AI Technical Summary

Problems solved by technology

[0005] Due to the deviation in business understanding or work ability of workers, it is difficult to avoid complaints about wrong handling of work orders;

[0006] The accumulated large amount of historical complaint work order data is a valuable resource. In the traditional work order processing process, this part of the data has not been fully utilized

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