Looking for breakthrough ideas for innovation challenges? Try Patsnap Eureka!

User identity information acquisition method and device, storage medium and processor

A technology of user identity information and an acquisition method, applied in the fields of devices, storage media and processors, and methods of acquiring user identity information, can solve the problems of long time consumption, leakage of personal information, and complicated methods of user identity information.

Inactive Publication Date: 2020-10-20
ALIBABA GRP HLDG LTD
View PDF8 Cites 2 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0017] Embodiments of the present invention provide a method, device, storage medium, and processor for acquiring user identity information, so as to at least solve the problem of complicated and time-consuming ways to acquire user identity information in the process of calling customer service in the related art. Technical problems that can easily lead to personal information leakage

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • User identity information acquisition method and device, storage medium and processor
  • User identity information acquisition method and device, storage medium and processor
  • User identity information acquisition method and device, storage medium and processor

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0041] According to an embodiment of the present invention, an embodiment of a method for obtaining user identity information is also provided. It should be noted that the steps shown in the flow chart of the accompanying drawings can be executed in a computer system such as a set of computer-executable instructions, Also, although a logical order is shown in the flowcharts, in some cases the steps shown or described may be performed in an order different from that shown or described herein.

[0042] The method embodiment provided in Embodiment 1 of the present application can be executed in the server. figure 1 A block diagram of a hardware structure of a server for implementing a method for acquiring user identity information is shown. like figure 1 As shown, the server 10 may include one or more (102a, 102b, ..., 102n are used to show in the figure) processors 102 (processors 102 may include but are not limited to microprocessor MCU or programmable logic device FPGA etc.)...

Embodiment 2

[0119] According to an embodiment of the present invention, a device for obtaining user identity information for implementing the method for obtaining user identity information described above is also provided, such as Figure 8 As shown, the device includes: a receiving unit 81, configured to receive a telephone call request from a terminal, wherein the telephone call request carries a dial number, and the dial number includes at least: the called number and identification information; the first acquisition unit 83, configured to obtain identity information from the dialed number, and obtain user identity information according to the identity information.

[0120] It should be noted here that the above-mentioned receiving unit 81 and first acquiring unit 83 correspond to step S202 and step S204 in Embodiment 1, and the examples and application scenarios realized by the two units are the same as those of the corresponding steps, but are not limited to the above-mentioned The c...

Embodiment 3

[0162] An embodiment of the present invention also provides a storage medium, which includes: a stored program.

[0163] Optionally, the storage medium can be set on the server, and when the program is running, the server is controlled to execute the above-mentioned part of Embodiment 1 figure 2 The method for obtaining the user identity information shown.

[0164] Optionally, the storage medium can also be set in the terminal, and when the program is running, the control terminal executes the above-mentioned part of Embodiment 1 Image 6 The method for obtaining the user identity information shown.

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

The invention discloses a user identity information acquisition method and device, a storage medium and a processor. The method comprises the steps that a telephone call request from a terminal is received, the telephone call request carries a dialing number, and the dialing number at least comprises a called number and identity recognition information; and identity identification information is obtained from the dialing number, and user identity information is obtained by adopting the identity identification information. According to the method and the device, the technical problems that themode of acquiring the user identity information is relatively complex, the consumed time is relatively long and personal information leakage is easily caused in the process of dialing the customer service call by the user in related technologies are solved.

Description

technical field [0001] The present invention relates to the field of computers, in particular to a method, device, storage medium and processor for acquiring user identity information. Background technique [0002] When a customer dials the customer service hotline for consultation, it is necessary to identify the customer's identity (service account number) in order to perform related operations on the customer account. [0003] At present, when the user clicks on the "Customer Service Phone" in the service APP, the APP will invoke the dialing function of the system to dial the customer service number. However, when the customer service receives the call, it cannot identify the user's identity. In order to determine the user's identity, the following methods are usually used: [0004] a) The customer service personnel will ask the user's identity on the phone. However, this approach has the following problems: [0005] 1. The account number and e-mail are often very long,...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
IPC IPC(8): H04M3/42H04M3/51
CPCH04M3/42059H04M3/5166
Inventor 任之睿
Owner ALIBABA GRP HLDG LTD
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Patsnap Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Patsnap Eureka Blog
Learn More
PatSnap group products

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic, Popular Technical Reports.

© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap|About US| Contact US: help@patsnap.com