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Method and device for providing service information and electronic equipment

A technology of service information and information association, applied in the field of providing service information, to achieve the effect of improving user experience and system service quality

Pending Publication Date: 2020-12-04
ALIBABA GRP HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0009] Obtain problem information for target application feedback;

Method used

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  • Method and device for providing service information and electronic equipment
  • Method and device for providing service information and electronic equipment
  • Method and device for providing service information and electronic equipment

Examples

Experimental program
Comparison scheme
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Embodiment 1

[0039] First of all, this embodiment 1 provides a method for providing service information from the perspective of the above-mentioned service system, see figure 2 , the method may specifically include:

[0040] S201: Acquiring problem information for target application feedback;

[0041]Wherein, the specific feedback problem information may refer to the problems encountered by the user in the process of using the target application, and specifically may include consultation or complaint problems, and so on. For example, in the product object information service system, users may often encounter various problems such as being unable to place an order normally, unable to use coupons, or unable to pay normally. When encountering these problems, some users may give feedback to the system's customer service system and ask specific customer service personnel or customer service robots to help answer them. In this case, problem information fed back by the user through the custome...

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PUM

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Abstract

The embodiment of the invention discloses a method and device for providing service information and electronic equipment, and the method comprises the steps: obtaining problem information fed back fora target application; determining a first user feeding back the problem information; determining at least one second user associated with the problem information according to the problem informationand the information of the first user; and providing service information for the second user. Through the embodiment of the invention, active service can be provided for the user, and the system service quality and the user experience are improved.

Description

technical field [0001] The present application relates to the technical field of customer service in application, in particular to a method, device and electronic equipment for providing service information. Background technique [0002] In many network application service systems, customer service systems are provided to help enterprises or service providers fully communicate with users, including answering users' questions, providing users with complaint channels, conducting questionnaire surveys on users, etc. , thereby maximizing customer satisfaction. [0003] In the prior art, the customer service system usually serves as a collector of information to answer specific questions for users one-on-one. For example, in the product object information service system, some consumer users may often encounter various problems such as being unable to place an order normally and unable to use coupons during the shopping process. If you cannot solve it by yourself, you may need t...

Claims

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Application Information

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IPC IPC(8): G06Q30/00G06Q30/02
CPCG06Q30/016G06Q30/0281
Inventor 徐兵胡文文付真真蔡雯周幼静陈琴
Owner ALIBABA GRP HLDG LTD