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A service request processing system, method and computing device

A technology for serving requests and processing systems, applied in the field of communications, can solve problems such as heavy workload for developers and affect development speed, and achieve the effect of improving operating efficiency and efficient processing

Active Publication Date: 2021-03-19
UNIONTECH SOFTWARE TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, during the implementation of the above method, developers need to pre-design the load balancing strategy, which makes the developer's workload heavy, thus affecting the development speed

Method used

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  • A service request processing system, method and computing device
  • A service request processing system, method and computing device
  • A service request processing system, method and computing device

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Embodiment Construction

[0050] Exemplary embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. Although exemplary embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited by the embodiments set forth herein. Rather, these embodiments are provided for more thorough understanding of the present disclosure and to fully convey the scope of the present disclosure to those skilled in the art.

[0051] Customer service system, referred to as customer service system for short, plays a very important role in the production and operation activities of enterprises, and is the link between users and enterprises. For example, it plays an important role in product after-sales, after-sales service, technical support, consultation, and complaints. In order to improve the service quality of enterprises in product sales, after-sales ...

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PUM

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Abstract

The invention discloses a service request processing system, wherein: the backend server is adapted to respond to the login action of the customer service client, start a background service for the customer service client, update the configuration file according to the background service, and synchronize the configuration file to all The above network server, wherein the background service includes the IP address of the customer service client and the port and weight assigned to the customer service client, and the configuration item of the configuration file is the association relationship between the background service and the IP address, port and weight; the network server is suitable for When receiving the service request of the client client, assign the target IP address and the target port for the service request according to the configuration file, and send the service request to the target background service corresponding to the target port and the target IP address in the back-end server; The end server is further adapted to send a service request by the target background service to the customer service client associated therewith. The invention also discloses a corresponding service request processing method and computing equipment.

Description

technical field [0001] The present invention relates to the technical field of communication, and in particular to a service request processing system, method, computing device and storage medium. Background technique [0002] Customer service system, referred to as customer service system for short, plays a very important role in the production and operation activities of enterprises, and is the link between users and enterprises. For example, it plays an important role in product after-sales, after-sales service, technical support, consultation, and complaints. In order to improve the service quality of enterprises in product sales, after-sales service, technical support, etc., it is very important to effectively allocate customer service to the service requests sent by customers. At present, most of the implementations are based on load balancing strategies to reasonably allocate customer service for service requests. Among them, load balancing is to distribute customer...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L29/08
CPCH04L67/1008H04L67/63H04L67/60
Inventor 赵爽田鑫
Owner UNIONTECH SOFTWARE TECH CO LTD