Intention recognition method based on graphical arrangement intelligent strategy and electronic equipment

Abstract

The invention provides an intention recognition method based on a graphical arrangement intelligent strategy and electronic equipment, and the method comprises the steps: defining the possibility of auser utterance as various intentions according to a business demand and a call-out purpose; setting a rule corpus, comparing the obtained user utterance content with the set rule corpus, and if the user utterance content is consistent with the set rule corpus, obtaining a user intention; establishing an intention classification model based on the n-gram model, and calculating the probability of intention classification; carrying out similarity comparison based on a search tool Faiss and a Bert model, calculating intention similarity, and obtaining the probability closest to the intention; andediting a dialogue process by graphically arranging the dialogue process and configuring an intention recognition strategy to perform an outbound dialogue. In a high-precision scene, various strategycombinations can be dynamically adjusted, and the recognition accuracy is further improved. Meanwhile, a new service scene can be quickly accessed, and zero threshold combination is achieved. In addition, as the high recognition accuracy is realized by adopting fewer labels and corpora, the maintenance cost in the future can be saved.

Description

technical field [0001] The present invention relates to the technical field of artificial intelligence telephone outbound calls, in particular to an intention recognition method and electronic equipment based on graphically arranging intelligent strategies. Background technique [0002] Outbound telephone calls are an important and indispensable tool for modern enterprise marketing and customer service. With the development of artificial intelligence technology, the intelligent outbound call system is gradually emerging, and the outbound calls are replaced by robots. Smart outbound (Outbound) means that the phone automatically dials the user's phone through the computer, and plays the recorded voice to the user through the computer. It is an integration of the computer (Computer) and the telephone (Telephony). It is a modern customer service An integral part of the central system. Outbound calls are divided into two stages: the acquisition of outbound call data and the ini...

AI Technical Summary

Problems solved by technology

The existing technology only stays on the graphical display of the dialogue process, and uses keyword recognition when identifying customer sentences, which not only limits the scope of recognized sentences, but also needs to artificially enumerate all keywords or sentences that customers may say, which increases future maintenance. cost

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