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Dynamic interaction method, server, electronic equipment and storage medium

A dynamic interaction and server technology, applied in the field of servers, electronic equipment and storage media, and dynamic interaction methods, can solve problems such as poor intelligence, achieve the effects of improving intelligence, meeting individual needs, and enhancing user experience

Pending Publication Date: 2020-12-29
BEIJING BAIDU NETCOM SCI & TECH CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

For example, the smart customer service of a certain enterprise is a strict style of female customer service. When users call angrily to make complaints, or anxiously inquire about or handle a certain business, the customer service is strict. This single style of customer service obviously cannot Personalized response to user's emotions, very poor intelligence

Method used

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  • Dynamic interaction method, server, electronic equipment and storage medium
  • Dynamic interaction method, server, electronic equipment and storage medium
  • Dynamic interaction method, server, electronic equipment and storage medium

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Embodiment Construction

[0027] Exemplary embodiments of the present application are described below in conjunction with the accompanying drawings, which include various details of the embodiments of the present application to facilitate understanding, and they should be regarded as exemplary only. Accordingly, those of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the application. Also, descriptions of well-known functions and constructions are omitted in the following description for clarity and conciseness.

[0028] figure 1 is a schematic diagram according to the first embodiment of the present application; as figure 1 As shown, this embodiment provides a dynamic interaction method, which may specifically include the following steps:

[0029] S101. Identify the user's emotion based on the user's session information and the pre-trained user emotion recognition model;

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Abstract

The invention discloses a dynamic interaction method, a server, electronic equipment and a storage medium, and relates to the technical field of artificial intelligence and voice. According to the specific implementation scheme, recognizing the emotion of a user based on session information of the user and a pre-trained user emotion recognition model; referring to the emotion of the user, and adopting a pre-trained interaction strategy analysis model to obtain a session interaction strategy; and based on the session interaction strategy, returning a response to the client corresponding to theuser. According to the invention, the style of the intelligent customer service in conversation with the user can be effectively enriched, the personalized requirements of the user can be met, the user experience is enhanced, and the intelligence of the intelligent customer service is further effectively improved.

Description

technical field [0001] The present application relates to the field of computer technology, in particular to the field of artificial intelligence and speech technology, and in particular to a dynamic interaction method, server, electronic equipment and storage medium. Background technique [0002] Intelligent customer service is an important part of the intelligent transformation of enterprises, and has made important contributions to enterprises in improving efficiency and reducing costs. [0003] With the development of artificial intelligence (AI) technology and the personalized needs of users, the demand of enterprise customers for intelligent customer service shows a trend of high degree of anthropomorphism and personalized interaction. The current speech synthesis technology can already synthesize the synthesis effect with good fluency and high intelligibility, and the timbre is also close to the effect of real people speaking. However, most of the existing intelligen...

Claims

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Application Information

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IPC IPC(8): G06F16/332G06F16/33G06F16/338G06Q30/00
CPCG06F16/3329G06F16/3343G06F16/3344G06F16/338G06Q30/016
Inventor 吴思远李超孙晨曦
Owner BEIJING BAIDU NETCOM SCI & TECH CO LTD
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