Intelligent question-answering method and device, electronic equipment and storage medium

Abstract

The invention provides an intelligent question-answering method and device, electronic equipment and a storage medium, and belongs to the technical field of information. The method comprises the steps: receiving the question information sent by a consumer through a client, and generating a first question vector corresponding to the question information through natural language processing; performing similarity judgment on the first question vector and a second question vector corresponding to the example question to obtain a similarity judgment result; if the similarity judgment result is thatthe similarity between the first question vector and the second question vector is greater than a preset threshold, returning an example answer of the first similar question set; and finally, receiving a selection instruction of shopping guide at the display terminal, and sending a final answer determined based on the example answer and the selection instruction to the client. According to the embodiment, the consumer is replied by intelligently returning the example answers and combining shopping guide manual intervention, so the communication cost between the consumer and the shopping guidecustomer service staff can be saved, and questions of the consumer can be quickly and accurately answered.

Description

Technical field[0001]This application belongs to the field of artificial intelligence technology, and specifically relates to intelligent question answering methods, devices, electronic equipment and storage media.Background technique[0002]With the development of the Internet and the rapid application of big data and new retail, the value concept centered on customer needs has taken the lead. Consumer needs continue to be personalized and diversified. Therefore, user profile analysis and precision marketing have become important measures for various businesses to upgrade their sales. Especially in the home appliance sales scenario, when major merchants communicate with customers online, they either use real-person customer service replies or robot replies. When using human customer service to reply, the human customer service needs to answer a lot of repetitive questions and waste a lot of time; while the robot replies, there are problems that may cause customer loss due to inaccura...

AI Technical Summary

Problems solved by technology

When using real customer service to reply, the real customer service needs to answer a lot of repetitive questions and waste a lot of time; while the robot reply has the problem of inaccurate answers that easily lead to customer loss

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