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Resident electricity charge arrearage information integration analysis method based on RPA robot

A technology of information integration and analysis methods, applied in the fields of telephone communication, instruments, electrical components, etc., can solve problems such as the integration and analysis method of electricity bill arrears information for residents who do not have RPA robots, so as to improve the efficiency of collection work, save process time, The effect of improving work efficiency

Inactive Publication Date: 2021-01-26
STATE GRID JIANGSU ELECTRIC POWER CO LTD NANTONG POWER SUPPLY BRANCH +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] To sum up, there is currently no RPA-based robot-based integrated analysis method for residents' electricity bill arrears information

Method used

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  • Resident electricity charge arrearage information integration analysis method based on RPA robot
  • Resident electricity charge arrearage information integration analysis method based on RPA robot
  • Resident electricity charge arrearage information integration analysis method based on RPA robot

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Embodiment Construction

[0059] An RPA robot-based integrated analysis method for residents' electricity bill arrears information, comprising the following steps:

[0060] S1: The RPA robot obtains the basic data of user arrears in the marketing system immediately / regularly according to the basic rules;

[0061] S2: The RPA robot obtains the key data of the user's electricity bill immediately / regularly in the inspection system according to the basic rules;

[0062] S3: The RPA robot merges data according to the corresponding user number;

[0063] S4: The RPA robot screens the data and excludes the data whose contact information is empty;

[0064] S5: The RPA robot screens the filtered non-null value data to exclude error data and duplicate data;

[0065] S6: The RPA robot analyzes the screened effective user data and divides the users according to the call weight;

[0066] S7: The RPA robot sends the user data that needs to be called for outbound calls to the outbound call system for electricity bill...

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Abstract

The invention discloses a resident electric charge arrearage information integration analysis method based on an RPA robot. The method comprises the steps that S1, the RPA robot obtains user arrearagebasic data immediately / regularly in a marketing system according to basic rules; S2, the RPA robot acquires user electricity charge key data immediately / regularly in the inspection system according to the basic rules; S3, the RPA robot merges the data according to the corresponding user number; S4, the RPA robot screens the data and excludes the data of which the contact way is empty; S5, the RPArobot screens the screened non-null value data to eliminate error data and repeat the data; S6, the RPA robot analyzes the screened effective data of the users and divides the users according to thepayment weights; and S7, the RPA robot issues user data needing to be subjected to outbound call payment reminding to an outbound call system for electric charge payment reminding. Time can be greatlysaved, and the working efficiency is improved.

Description

technical field [0001] The invention relates to a method for integrating and analyzing residents' electricity bill arrears information based on an RPA robot. Background technique [0002] At present, the reminder personnel mainly export the arrears data list through the arrears query module of the marketing system according to the reminder person, segment number and other information, but the data volume in the arrears data list is large and complex, and the key information such as contact numbers is repeated or inconsistent. Accurate, single and cumbersome sorting process, and the lack of key data that some users may ask, greatly affects the efficiency of reminders and takes up valuable manpower and material resources. [0003] After the arrears data list is sorted out, the reminder personnel will start dialing reminders. According to statistics, it takes about 30 minutes for the reminder staff to sort out 100 valid outbound arrears data and prepare for corresponding remin...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/02G06Q50/06G06F40/166H04M3/523
CPCG06Q30/0201G06Q50/06G06F40/166H04M3/523
Inventor 徐晓春唐文斌范添翼朱娟王聪范宇玲洪春马舒晶杨永成张汉猛张军刘洋
Owner STATE GRID JIANGSU ELECTRIC POWER CO LTD NANTONG POWER SUPPLY BRANCH