Unlock instant, AI-driven research and patent intelligence for your innovation.

Method and apparatus for managing retention

A state-keeping and voice communication technology, applied in the direction of climate sustainability, sustainable communication technology, advanced technology, etc., can solve the problems of rapid battery consumption of mobile phones and increased power consumption of mobile phones

Active Publication Date: 2022-03-18
GOOGLE LLC
View PDF2 Cites 0 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

For example, such activity increases the power consumption of a mobile phone used for calls, which can lead to rapid draining of the mobile phone battery

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Method and apparatus for managing retention
  • Method and apparatus for managing retention
  • Method and apparatus for managing retention

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0048] figure 1 An example environment 100 is shown in which various implementations may be implemented. The example environment 100 includes one or more client devices 102 . For brevity and simplicity, the term "client on hold" as used herein to "serve" a particular user may generally refer to a client on hold 104 operated by a user on a client device 102 and one or more client-based A combination of cloud components (not shown) on hold.

[0049] Client devices 102 may include, for example, one or more of the following: desktop computing devices, laptop computing devices, touch-sensitive computing devices (e.g., computing devices that can receive input via touch from a user), mobile phone computing devices, A computing device of the user's vehicle (e.g., an in-vehicle communication system), a stand-alone interactive speaker, a smart device such as a smart TV, a projector, and / or a wearable device comprising a user of the computing device (e.g., a user's watches, glasses fo...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

When a voice communication session is on hold, the session is automatically monitored to determine when the session is no longer on hold. When it is determined that the session is no longer on hold, rendering a user interface output that is perceivable to the calling user who initiated the session and indicates that the hold state of the session has ceased. In some implementations, the audio stream of the session can be monitored to determine a candidate end of the hold state based on the processing of the audio stream. In response, a response request signal is injected into the outgoing portion of the audio. The audio stream, if any, may be further monitored for a response in response to the solicitation signal. The response (if any) can be processed to determine whether the end of the hold state is an actual end of the hold state.

Description

Background technique [0001] Humans may participate in voice communication sessions (eg, telephone calls) using various client devices. Many organizations can place a caller on hold when an individual (referred to in this article as a "caller" or "user") calls a specific number and no one is currently available to answer the call. The hold state indicates that the caller is waiting to interact with a living person (also referred to herein as a "user"). Music will often be played for the user while the user is on hold. Additionally, the music may be interrupted by various human-recorded speeches that may provide additional information, such as information about the organization the user is calling (e.g., the organization's website, the organization's normal business hours, etc.). Additionally, the automated voice can update the user with the estimated remaining wait time to indicate how long the user will remain on hold. [0002] When a call is on hold, the caller must closel...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/428H04M1/82H04M1/72448H04W4/16H04M1/724H04M1/72436
CPCH04M1/82H04M3/2272H04M3/4285H04M3/4286H04M2201/40H04M1/72433H04W4/16H04M1/724H04M1/72436H04M1/18
Inventor 卡珊德拉·夏路易斯·卡洛斯·科博鲁斯
Owner GOOGLE LLC