Task scheduling method

A task scheduling and task technology, applied in the field of data processing, can solve the problem of low rationality of task scheduling, and achieve the effects of improving labor management performance, flexible employment, and high staff satisfaction

Pending Publication Date: 2021-02-23
ALIBABA GRP HLDG LTD
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Problems solved by technology

[0009] This application provides a task scheduling method to solve the problem of low rationality of task scheduling in the prior art

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no. 1 example

[0047] Please refer to figure 1 , which is a flow chart of an embodiment of a task scheduling method provided by the present application, and the execution subject of the method includes a personnel scheduling device. A task scheduling method provided by this application includes:

[0048] Step S101: Determine task volumes in multiple task time periods.

[0049] In the task scheduling method provided by the embodiment of the present application, the task time period can be at the hour level, and the scheduling granularity of the task undertaker can also be at the hour level, which can adapt to business scenarios such as fast food chains and other refined operations with flexible employment requirements.

[0050] In one example, the business scenario is a chain fast food business scenario in which order quantity is refined. In this case, the business hours of the chain fast food restaurant are divided into multiple task time periods, such as each hour is a task time period, a...

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Abstract

The invention discloses a task scheduling method. The method comprises the steps of determining task quantities of a plurality of task time periods; determining a first corresponding relationship between task skills and the number of task undertaking parties in a plurality of task time periods at least according to the task amount; and determining a third corresponding relationship among the plurality of task undertaking parties, the plurality of task skills and the plurality of task time periods at least according to the first corresponding relationship and a second corresponding relationshipbetween the task undertaking parties and the task skills. By adopting the processing mode, the working time can be reasonably arranged for hundreds of task undertaking parties, so that the task requirements can be completely covered as much as possible, flexible labor is realized, the task requirements with relatively large dynamic change amplitude are met, and task scheduling processing of a fine time granularity level and a task skill level is realized; therefore, relatively low labor cost and relatively high worker satisfaction can be effectively considered, that is, the reasonability of task scheduling can be effectively improved, and the labor management performance is improved.

Description

technical field [0001] The present application relates to the technical field of data processing, in particular to a task scheduling method. Background technique [0002] The service industry (such as customer service, retail companies, etc.) is facing the pressure of increasing task volume on the one hand, and the pressure of rising labor costs on the other hand. To maintain reasonable profits and per capita task volume, all service companies must face challenge. Therefore, the service industry is paying attention to improving the utilization rate of employees and the scientificity of scheduling, so as to improve the efficiency of labor management. [0003] With the development of big data technology and the rapid growth of data, more and more service industries are based on big data to estimate the task demand for a period of time in the future. According to the needs of refined operations, the estimated granularity can reach one Hour or even half an hour to describe the...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06
CPCG06Q10/06311
Inventor 向柳吴悠何胜峰孙纯谭剑印卧涛
Owner ALIBABA GRP HLDG LTD
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