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Call processing method, device and system and storage medium

A call processing and call request technology, applied in AR technology and related application fields, can solve problems such as call failure, save time, avoid waiting and queuing, and ensure smoothness

Pending Publication Date: 2021-05-04
青岛国科智维科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, the current AR glasses terminal often fails to call the remote assistance terminal

Method used

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  • Call processing method, device and system and storage medium
  • Call processing method, device and system and storage medium
  • Call processing method, device and system and storage medium

Examples

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Embodiment Construction

[0030] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments.

[0031] figure 1 is a schematic diagram illustrating a scene of call processing according to an embodiment of the present disclosure. refer to figure 1 , wherein a plurality of AR glasses 1, a control center 22, and a remote expert assistance terminal 3 are connected to the server 21 through a network.

[0032] Augmented Reality (Augmented Reality) is a technology that calculates the position and angle of camera images in real time, and adds corresponding images, videos, and 3D models. AR glasses 1 is a wearable device that implements AR technolog...

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PUM

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Abstract

The invention discloses a call processing method, device and system and a storage medium, and relates to the technical field of AR technology and related applications. The call processing method comprises the following steps: receiving a call request from current AR glasses, wherein the call request is used for requesting AR remote assistance; judging whether the current control center is in a busy state; if not, controlling the call request to a control center; if yes, controlling the call request to a remote expert assistance terminal, wherein the control center and the remote expert assistance end can provide AR remote assistance for the AR glasses.

Description

technical field [0001] The present invention relates to the technical field of AR technology and related applications, in particular, to a call processing method, device, system and storage medium. Background technique [0002] At present, AR technology has been widely used in scenarios that require remote assistance, such as equipment maintenance or overhaul. When performing equipment maintenance or overhaul, sometimes technical problems that cannot be solved on-site often require help from the remote assistance terminal. After screenshots, annotations and other assistance measures, the screenshots are sent to on-site personnel to achieve the purpose of remote assistance. However, the current AR glasses terminal often fails to call the remote assistance terminal. [0003] Especially for the subway field, when the AR remote assistance system is applied to subway maintenance or maintenance, for example, the residence time of a subway station is generally 2-3 minutes. If the...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/523H04M3/51
CPCH04M3/5232H04M3/5141
Inventor 迟胜超吴德鑫厉运涛沈峥樊晓东孟俊华张宜霞杨维樊晓莉
Owner 青岛国科智维科技有限公司