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E-bank use problem reporting method and device based on USB key

An online banking and problem technology, which is applied in the field of online banking use problem reporting based on U-shield, can solve problems such as affecting problem analysis and judgment, misunderstanding, delaying problem solving in time, etc.

Pending Publication Date: 2021-05-25
INDUSTRIAL AND COMMERCIAL BANK OF CHINA
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

When these problems and scenarios are described in words to the bank system personnel for analysis, often because the description is not detailed enough or the understanding is biased, it will affect the analysis and judgment of the problem, and delay the timely solution of the problem
The existing technology lacks a more accurate method for analyzing the operational problems encountered by customers when using online banking

Method used

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  • E-bank use problem reporting method and device based on USB key
  • E-bank use problem reporting method and device based on USB key
  • E-bank use problem reporting method and device based on USB key

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Embodiment Construction

[0027] In order to enable those skilled in the art to better understand the solutions of the present invention, the following will clearly and completely describe the technical solutions in the embodiments of the present invention in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments are only It is an embodiment of a part of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts shall fall within the protection scope of the present invention.

[0028] Those skilled in the art should understand that the embodiments of the present invention may be provided as methods, systems, or computer program products. Accordingly, the present invention can take the form of an entirely hardware embodiment, an entirely software embodiment, or an embodiment combining software and hardware ...

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PUM

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Abstract

The invention discloses an E-bank use problem reporting method and device based on a USB key, which can be used in the financial field or other technical fields, and the method comprises: collecting the operation of a customer on an E-bank page; generating an online banking operation log according to the operation; and when a problem reporting instruction sent by the client is received, sending an image of a current online banking page, a source code of the current online banking page and the online banking operation log to a bank system, and performing problem attribution by bank system personnel according to the image of the current online banking page, the source code of the current online banking page and the online banking operation log. According to the invention, bank system personnel can more accurately and quickly determine the cause of the problem, and the technical problem that the bank system personnel cannot accurately carry out attribution analysis on the problem due to the fact that clients describe the problem through characters in the prior art is solved.

Description

technical field [0001] The present invention relates to the technical field of online banking, in particular to a method and device for reporting online banking usage problems based on a USB shield. Background technique [0002] At present, with the continuous popularization of the Internet, the continuous expansion of banking services, and the convenience of online banking, more and more customers will choose to use online banking to handle business. Among them, corporate online banking is a common channel for customers. In the process of using online banking, customers will always encounter some special error reporting scenarios and problems. When these problems and scenarios are described in words to the bank system personnel for analysis, often because the description is not detailed enough or the understanding is biased, it affects the analysis and judgment of the problem and delays the timely resolution of the problem. The prior art lacks a more accurate method for a...

Claims

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Application Information

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IPC IPC(8): G06Q20/10G06Q20/38
CPCG06Q20/108G06Q20/389
Inventor 林育锌张锴段秋梅黄平
Owner INDUSTRIAL AND COMMERCIAL BANK OF CHINA
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