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Abnormal information processing system, method, device and storage medium

An information processing method and technology of an information processing system, applied in the field of communication, can solve the problems of time-consuming and laborious communication efficiency, abnormal information cannot be reported and communicated in a timely manner, and achieve the effects of improving efficiency, reducing communication costs, and safely and efficiently communicating the amount of information

Pending Publication Date: 2021-08-20
SHENZHEN WORKEC TECH
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0008] The embodiment of the present invention provides an abnormal information processing system, which aims to solve the problem that the existing abnormal information cannot be reported in time and the communication is time-consuming and laborious, resulting in low communication efficiency

Method used

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  • Abnormal information processing system, method, device and storage medium
  • Abnormal information processing system, method, device and storage medium
  • Abnormal information processing system, method, device and storage medium

Examples

Experimental program
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Effect test

Embodiment 1

[0033] figure 1 A schematic structural diagram of an exception information processing system provided by an embodiment of the present application is shown. For convenience of description, only the part related to the embodiment of the present application is shown.

[0034] The anomaly information processing system 10 includes a client 11 and a server 12, wherein the client 11 refers to a terminal device installed with software or an application program designed by an anomaly analysis and repair end. The server 12 refers to a server that stores the accounts of the client, the abnormality analysis and repair end, and pre-stores the reported abnormality information and the corresponding solution database. The number of clients 11 may be one or more, and the client 11 may establish a connection with the server 12 through a wireless communication network, such as a 4G network, a 5G network, a WiFi network, and the like.

[0035] The client 11 is used for collecting abnormal inform...

Embodiment 2

[0052] On the basis of Example 1, figure 2 A schematic structural diagram of an exception information processing system provided by an embodiment of the present application is shown. For convenience of description, only the part related to the embodiment of the present application is shown.

[0053] The exception information processing system 20 includes a client 11, a server 12, and an exception analysis and repair terminal 21. The client 11 and the server 12 are as described above, and will not be repeated here.

[0054] The exception information processing system further includes an exception analysis and repair terminal 21 . The abnormality analysis and repair terminal 21 is a terminal device that develops, manages or maintains the software or application program installed by the client. Both the client 11 and the abnormality analysis and repair terminal 21 can establish a connection with the server 12 through a wireless communication network, such as a 4G network, a 5G ...

Embodiment 3

[0065] image 3 Shown is a schematic flowchart of the first exception information processing method provided by the embodiment of the present application, the method is applied to the client, and the details are as follows:

[0066] In S201, abnormal information is collected, which is used to collect abnormal information when an abnormality occurs. When an unexpected exception occurs in the client software, the acquisition unit located on the client is triggered and starts to collect abnormal information.

[0067] In this embodiment, the exception refers to abnormal events such as failure or crash of the client or software running on the client, or detection and reporting of some functional failures, such as an abnormal login or a certain module in the software cannot be used normally. When the software running on the client is abnormal, the client collecting unit collects the abnormal information. The exception information includes but is not limited to: the error code of t...

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Abstract

The invention is suitable for the technical field of communication, and provides an abnormal information processing system, a method, a device and a storage medium, the abnormal information processing system comprises a client and a server, and the method comprises the steps of when the client is abnormal, automatically collecting abnormal information, encrypting and compressing the abnormal information, and then generating a two-dimensional code; uploading the two-dimensional code to a server; and receiving the two-dimensional code through the server, analyzing the two-dimensional code to obtain a solution, and repairing the abnormity of the client according to the solution. The client abnormal information is mastered through the two-dimensional code, safety and high efficiency are achieved, the communication information amount is large, the server can rapidly obtain the abnormal information, the abnormity repairing function is provided, the problems that abnormal data cannot be reported in time or cooperation of clients is needed are effectively solved, the problem that a large amount of client time is occupied is effectively solved, the communication cost is greatly reduced, and the abnormity is timely and effectively repaired, so that the exception handling efficiency is improved.

Description

technical field [0001] The invention belongs to the field of communication technologies, and in particular relates to an abnormal information processing system, method, device and storage medium. Background technique [0002] With the development of science and technology, people's work and life are inseparable from a variety of software, such as office software, game software, etc. When users are using various software, if they encounter problems, they usually need to back-end or develop personnel for help. [0003] In the specific use process, due to the influence of various factors such as the user's computer and network environment, abnormal crashes may occur. Exceptions refer to abnormal events such as failures and crashes of the client or the software running on the client; or abnormalities of some functional disorders of the software, such as: abnormal software login or a certain module in the software cannot be used normally. In order to optimize product quality an...

Claims

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Application Information

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IPC IPC(8): G06F11/30G06F11/07
CPCG06F11/302G06F11/3051G06F11/3068G06F11/0766G06F11/0793
Inventor 张星亮秦泰山
Owner SHENZHEN WORKEC TECH
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