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Intelligent question and answer robot device and method based on big data analysis

An intelligent question-and-answer and robot technology, applied in the field of robots, to achieve the effect of convenient use, accurate answers, and avoiding queuing phenomenon

Pending Publication Date: 2021-08-27
广州天辰信息科技有限公司
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  • Application Information

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Problems solved by technology

[0004] The purpose of the present invention is to provide an intelligent question-answering robot device and method based on big data analysis, which solves the problem that the current intelligent question-answering robot can only support one user to handle business and can only answer one correct answer when in use

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Embodiment Construction

[0030] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0031] see Figure 1-Figure 6 , an intelligent question-answering robot device based on big data analysis, comprising a shell 1, the inside of the shell 1 is respectively provided with a central processing unit 2, an analysis module 3, a human-computer interaction module 4, a number collection module 6 and a short message group sending module 7, the central The processor 2 is electrically connected to the analysis module 3 in two directions, and the analysis m...

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Abstract

The invention relates to the technical field of robots, in particular to an intelligent question and answer robot device based on big data analysis, which comprises a shell. A central processing unit, an analysis module, a man-machine interaction module, a number acquisition module and a short message group sending module are arranged in the shell, and the central processing unit and the analysis module are bidirectionally and electrically connected. The number acquisition module and the short message group sending module are arranged in the shell, WIFI generated by the number acquisition module is connected with the receiving end of a handling person to obtain a number, and the short message group sending module sends a short message with a handling website, a handling process and a material needing to be prepared to the receiving end. the handling person can directly perform relative handling by clicking the website, so that the queuing phenomenon is avoided, the handling efficiency of the handling person can be effectively improved, and compared with existing code scanning handling, the code scanning queuing process is omitted, and the method and the system are more convenient to use.

Description

technical field [0001] The present invention relates to the technical field of robots, in particular to an intelligent question answering robot device and method based on big data analysis. Background technique [0002] A robot is a machine device that performs work automatically. It can accept human command, run pre-programmed programs, and act according to principles and programs formulated with artificial intelligence technology. Its task is to assist or replace human work. At present, intelligent question-and-answer robots are installed in major business handling venues, mainly to facilitate business handling personnel to conduct self-handling or answer questions for business handling personnel. [0003] However, at present, the intelligent question-answering robot only has one display screen, which means that it can only support one person handling business at a time. When there are too many people handling business, they can only wait in line, which will greatly reduc...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/33G06F16/338H04W4/14
CPCG06F16/3329G06F16/3343G06F16/338H04W4/14
Inventor 张文博黄国华陈剑伟
Owner 广州天辰信息科技有限公司
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