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Service management system change risk assessment method, device, equipment and medium

A service management and risk assessment technology, applied in the field of service management system change risk assessment, can solve problems affecting change risk assessment

Pending Publication Date: 2021-08-31
工银科技有限公司 +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0004] In the process of realizing the disclosed concept, the inventors found that there are at least the following problems in related technologies: the disadvantage of the existing change risk assessment method is that the questionnaire tends to use the value of the IT infrastructure itself to evaluate the risk of implementing changes to it, And the questions covered by the entire questionnaire as a whole affect the change risk assessment
But in fact, the risk of change is not directly related to the IT infrastructure itself in many cases, and the questionnaire to evaluate the risk of change is very easy to be a mere formality

Method used

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  • Service management system change risk assessment method, device, equipment and medium
  • Service management system change risk assessment method, device, equipment and medium
  • Service management system change risk assessment method, device, equipment and medium

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Embodiment Construction

[0036] Hereinafter, embodiments of the present disclosure will be described with reference to the accompanying drawings. It should be understood, however, that these descriptions are exemplary only, and are not intended to limit the scope of the present disclosure. In the following detailed description, for convenience of explanation, numerous specific details are set forth in order to provide a thorough understanding of the embodiments of the present disclosure. It will be apparent, however, that one or more embodiments may be practiced without these specific details. Also, in the following description, descriptions of well-known structures and techniques are omitted to avoid unnecessarily obscuring the concepts of the present disclosure.

[0037] The terminology used herein is for the purpose of describing particular embodiments only and is not intended to limit the present disclosure. The terms "comprising", "comprising" and the like as used herein indicate the presence o...

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Abstract

The invention provides a service management system change risk assessment method which can be applied to the technical field of IT operation and maintenance or cloud computing. The method comprises the steps: according to a change type, creating a change leading operation model in advance, wherein the change leading operation model comprises at least one operation domain and at least one operation item under each operation domain, and initial weights are preset for each operation domain and each operation item; responding to a received change request instruction, sequentially executing each operation item in the change preamble operation model, and recording the execution time and the execution result type of each operation item; setting an execution result weight of each operation item according to the execution result type; and calculating the risk level of the change request according to the initial weight and the execution result weight of each operation item. The invention further provides a service management system change risk assessment device, equipment and a medium.

Description

technical field [0001] The present disclosure relates to the technical field of IT operation and maintenance or cloud computing, and more particularly to a service management system change risk assessment method, apparatus, device and medium. Background technique [0002] With the in-depth development of IT infrastructure construction, the construction scale of IT software and hardware systems has become larger and larger, and the connection with the outside world has become more and more complex. Correspondingly, when performing IT change operations, in order to more accurately prepare change plans and Change risk response measures require higher and higher accuracy in the assessment of change risk levels. [0003] At present, the common change risk assessment method in the industry is to pre-set various factors affected by the change, such as the departments involved in the change, the cost of implementing the change plan, and the cost of restoration and reconstruction aft...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q50/10
CPCG06Q10/0635G06Q10/06393G06Q50/10
Inventor 孙莹
Owner 工银科技有限公司