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Repair requesting method and device, electronic equipment and storage medium

A technology of target sentence and initial sentence, applied in the information field, can solve problems such as low repair efficiency

Active Publication Date: 2021-09-07
SUZHOU KEDA TECH +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In view of this, the embodiment of the present invention provides a repair method, device, electronic equipment and storage medium to solve the problem of low repair efficiency

Method used

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  • Repair requesting method and device, electronic equipment and storage medium
  • Repair requesting method and device, electronic equipment and storage medium
  • Repair requesting method and device, electronic equipment and storage medium

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Embodiment Construction

[0076] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those skilled in the art without making creative efforts belong to the protection scope of the present invention.

[0077] It should be noted that the repair report file described in the embodiment of the present invention can be a repair report mail, or a repair report form file filled in by the user, etc., and there is no limitation on the specific form of the repair report file. Make corresponding settings according to the actual situation.

[0078] In the followi...

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Abstract

The invention relates to the technical field of information, in particular to a repair requesting method and device, electronic equipment and a storage medium. The method comprises the following steps: obtaining a repair requesting file; performing statement processing on the repair file, and extracting a corresponding repair description; and inputting the repair description into a fault processing model, and determining a fault category. As the repair description is obtained through statement processing, the content of the repair file can be accurately represented. Meanwhile, the fault category of the repair description is predicted through the fault processing model, the accurate fault category can be obtained, in other words, accurate determination of the fault category is achieved through automatic data processing, and the repair efficiency is improved.

Description

technical field [0001] The invention relates to the field of information technology, in particular to a repair method, device, electronic equipment and storage medium. Background technique [0002] For various equipment, information services or systems, in order to ensure a better user experience, the service provider will provide corresponding after-sales repair services. Commonly used repair methods include file repair reports, such as mail repair reports. In the existing file repair reports, the user describes the fault and sends it to the service party. After receiving the repair report file from the user, the service party manually identifies and records the fault. In order to form a repair order and arrange corresponding staff to repair and deal with it. [0003] However, in the above technical solution, it is necessary to manually identify the faults in each repair mail, resulting in low repair efficiency. Contents of the invention [0004] In view of this, the em...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/00G06Q10/00G06N3/08G06N3/04G06F40/30G06F40/211
CPCG06Q30/016G06Q10/20G06F40/211G06F40/30G06N3/08G06N3/044
Inventor 韩月娟鄢仁祥尤澜涛孔芳曹李军
Owner SUZHOU KEDA TECH
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