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Repair method, device, electronic device and storage medium

A technology of target sentence and initial sentence, applied in the information field, can solve the problem of low repair efficiency and achieve the effect of improving accuracy

Active Publication Date: 2022-05-03
SUZHOU KEDA TECH +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In view of this, the embodiment of the present invention provides a repair method, device, electronic equipment and storage medium to solve the problem of low repair efficiency

Method used

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  • Repair method, device, electronic device and storage medium
  • Repair method, device, electronic device and storage medium
  • Repair method, device, electronic device and storage medium

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Embodiment Construction

[0076] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those skilled in the art without making creative efforts belong to the protection scope of the present invention.

[0077] It should be noted that the repair report file described in the embodiment of the present invention can be a repair report mail, or a repair report form file filled in by the user, etc., and there is no limitation on the specific form of the repair report file. Make corresponding settings according to the actual situation.

[0078] In the followi...

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Abstract

The present invention relates to the field of information technology, and specifically relates to a repair repair method, device, electronic equipment, and storage medium. The method includes: obtaining a repair repair file; performing sentence processing on the repair repair file to extract a corresponding repair repair description; Enter the fault handling model to determine the fault category. Since the repair description is obtained through sentence processing, it can accurately represent the content of the repair file, and at the same time use the fault processing model to predict the fault category of the repair description, and the accurate fault type can be obtained, that is, the fault type is realized through automatic data processing. Accurate determination improves the repair efficiency.

Description

technical field [0001] The invention relates to the field of information technology, in particular to a repair method, device, electronic equipment and storage medium. Background technique [0002] For various equipment, information services or systems, in order to ensure a better user experience, the service provider will provide corresponding after-sales repair services. Commonly used repair methods include file repair reports, such as mail repair reports. In the existing file repair reports, the user describes the fault and sends it to the service party. After receiving the repair report file from the user, the service party manually identifies and records the fault. In order to form a repair order and arrange corresponding staff to repair and deal with it. [0003] However, in the above technical solution, it is necessary to manually identify the faults in each repair mail, resulting in low repair efficiency. Contents of the invention [0004] In view of this, the em...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06Q30/00G06Q10/00G06N3/08G06N3/04G06F40/30G06F40/211
CPCG06Q30/016G06Q10/20G06F40/211G06F40/30G06N3/08G06N3/044
Inventor 韩月娟鄢仁祥尤澜涛孔芳曹李军
Owner SUZHOU KEDA TECH
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