Training information acquisition method and device, electronic equipment and storage medium

Abstract

Embodiments of the invention disclose a training information acquisition method and device, electronic equipment and a storage medium. The method comprises: obtaining historical data corresponding to a target service of a to-be-trained object; inputting the historical data into a capability evaluation model, determining first capability weak item information of a to-be-trained object, and determining target training information matched with the to-be-trained object from a preset training database according to the first capability weak item information of the to-be-trained object; and pushing the target training information to a to-be-trained object. The specific user can be trained in a targeted manner, the training information is acquired from the preset training database according to the weak ability item information of the to-be-trained object, weak ability items of the user can be trained in a more detailed manner, the training process can be completed more effectively for different weak ability items of different users, the training effect is improved, the problem that in the prior art, training is too wide, and training cannot be carried out for specific users is solved.

Description

technical field [0001] The embodiments of the present invention relate to the field of data processing, and in particular, to a training information acquisition method, device, electronic equipment, and storage medium. Background technique [0002] With the development of business, the requirements for salespersons, service personnel and staff with work process-related standards in different business scenarios are getting higher and higher. Therefore, it is necessary to carry out related work on these sales personnel, service personnel and staff with standardized work processes. Training, training content includes business training, workflow training, technical training, speaking skills training, product training, etc., according to different positions or different business scenarios, different content of training is provided. The main form of training is generally in the form of offline lecturer training or online training, combined with the form of examination to confirm t...

AI Technical Summary

Problems solved by technology

The training materials or materials are generally compiled by experienced lecturers, or developed by experienced managers, or copied from other business scenarios. As a result, the training materials are based on the principle of universality and have high generality training information, often the trainees are not able to apply the highly generalized training information in practice, and the lack of pertinence of the training information leads to the problem of low training effect

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