Intelligent outbound interruption recovery method and device, storage medium and electronic equipment
A recovery method and technology of electronic equipment, applied in the field of communication, can solve problems such as poor customer experience, and achieve the effect of improving experience
Pending Publication Date: 2021-11-16
BANK OF CHINA
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Problems solved by technology
[0005] However, after solving the customer's problem, the intelligent outbound voice will start broadcasting again, resulting in a very poor experience for the customer
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[0056] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.
[0057] In order to make the above objects, features and advantages of the present invention more comprehensible, the present invention will be further described in detail below in conjunction with the accompanying drawings and specific embodiments.
[0058] refer to figure 1 , figure 1 It is a schematic flowchart of an intelligent outbound call interruption recovery method provided by an embodiment of the present invention.
[0059] The intelligent outgoing ...
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The invention provides an intelligent outbound interruption recovery method and device, a storage medium and an electronic device. The intelligent outbound interruption recovery method comprises the steps of: acquiring all broadcast content in an intelligent outbound process; dividing the broadcast content into a plurality of verbal skill intervals; acquiring an interrupted verbal trick interval, and recording an interruption position of the interrupted verbal trick interval; acquiring all word numbers in the interrupted verbal trick interval; and updating an initial node of voice broadcast according to the number of all words and the interruption position. According to the intelligent outbound interruption recovery method, the broadcast content is divided into a plurality of verbal skill intervals, and the starting node of voice broadcast is intelligently updated based on the interrupted verbal skill intervals and the interruption position, so that the situation that the intelligent outbound call restarts to broadcast after the problem of a client is solved is avoided, and the experience feeling of the client is improved.
Description
technical field [0001] The present invention relates to the technical field of communications, and more specifically, to an intelligent outbound call interruption recovery method and device, a storage medium and electronic equipment. Background technique [0002] With the continuous development of science and technology, in order to further enter people's lives, various service industries will launch some activities that benefit the people to enrich the diversity of people's lives. [0003] For example, various banks generally introduce the content of wealth management marketing activities or birthday care activities to customers by telephone. [0004] At present, the promotion method of the event is introduced by the intelligent outbound voice. During the voice broadcast process, customers may ask their own questions at any time. At this time, the intelligent outbound voice will stop the broadcast and give priority to responding to customer questions. [0005] However, aft...
Claims
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IPC IPC(8): G06F16/33G06F16/332
CPCG06F16/3334G06F16/3329
Inventor 宋雨丁锐万明霞李敬文赵辉
Owner BANK OF CHINA