Intelligent dialogue processing method and device, computer equipment and storage medium
A dialogue processing, computer technology, applied in computing, digital data processing, natural language data processing and other directions, can solve the problem of artificial intelligence dialogue being inflexible and other problems, to improve the response efficiency and the accuracy of dialogue responses, improve the accuracy and The effect of replying efficiency and improving generalization ability
Pending Publication Date: 2021-11-16
CHINA PING AN LIFE INSURANCE CO LTD
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[0004] The purpose of the embodiment of the present application is to propose an intelligent dialogue processing method, device, computer equipment and storage medium to solve the technical problem that the artificial intelligence dialogue is not flexible enough
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[0054] Unless otherwise defined, all technical and scientific terms used herein have the same meaning as commonly understood by those skilled in the technical field of the application; the terms used herein in the description of the application are only to describe specific embodiments The purpose is not to limit the present application; the terms "comprising" and "having" and any variations thereof in the specification and claims of the present application and the description of the above drawings are intended to cover non-exclusive inclusion. The terms "first", "second" and the like in the description and claims of the present application or the above drawings are used to distinguish different objects, rather than to describe a specific order.
[0055] Reference herein to an "embodiment" means that a particular feature, structure, or characteristic described in connection with the embodiment can be included in at least one embodiment of the present application. The occurrenc...
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The embodiment of the invention belongs to the field of artificial intelligence, and relates to an intelligent dialogue processing method which comprises the following steps: when a to-be-replied statement is received, extracting a keyword of the to-be-replied statement; acquiring stored historical vocabularies, matching keywords and historical vocabularies; when the keyword is successfully matched with the historical vocabulary, obtaining a candidate statement corresponding to the historical vocabulary, and calculating a matching score between the to-be-replied statement and the candidate statement; taking a verbal skill set corresponding to the candidate statement with the highest score in the matching scores as a hit set of the to-be-replied statement; and determining whether the hit set has a priority field or not, when the hit set has the priority field, obtaining reply content corresponding to the priority field, and taking the reply content as a target reply statement of the to-be-replied statement. The invention further provides an intelligent dialogue processing device, computer equipment and a storage medium. In addition, the invention also relates to a block chain technology, and the target reply statement can be stored in a block chain. According to the invention, the reply efficiency and accuracy of the intelligent dialogue are improved.
Description
technical field [0001] The present application relates to the technical field of artificial intelligence, and in particular to an intelligent dialogue processing method, device, computer equipment and storage medium. Background technique [0002] The human-computer dialogue robot in the current artificial intelligence dialogue scene is usually realized from the following perspectives. One is to realize artificial intelligence dialogue from the perspective of semantic recognition answer scoring, and the other is to realize artificial intelligence from the perspective of plot jump and dialogue processing. dialogue. From the perspective of semantic recognition answer scoring, the reciting method is mainly used. Among them, the reciting method is used for scoring through semantic and keyword models, mainly for reciting scenarios. The semantic generalization ability of this method is weak, the scene is unreal, the robot speaks bluntly, and the words to be recited are also very b...
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IPC IPC(8): G06F16/332G06F16/33G06F16/335G06F40/289G06F40/30
CPCG06F16/3329G06F16/3344G06F16/335G06F40/30G06F40/289
Inventor 张智
Owner CHINA PING AN LIFE INSURANCE CO LTD