Scene service recommendation method and device, equipment and storage medium

Abstract

The embodiment of the invention provides a scene service recommendation method and device, equipment and a storage medium. Relates to the technical field of artificial intelligence. The method comprises the following steps: acquiring first dialogue information in multiple rounds of dialogues and second dialogue information associated with the first dialogue information; calling an intention classification model to carry out intention prediction on the first dialogue information and the second dialogue information, and determining a first intention corresponding to the first dialogue information and a second intention corresponding to the second dialogue information; and determining a target scene service according to the N first scene services associated with the first intention and the M second scene services associated with the second intention, and outputting the target scene service. The accuracy of the target scene service can be effectively improved. The application can relate to a block chain technology, for example, a target scene service can be written into a block chain. The invention further relates to the technical field of digital medical treatment, for example, the dialogue information is used for describing information in the technical field of digital medical treatment.

Description

technical field [0001] The present application relates to the technical field of artificial intelligence, and in particular to a scene service recommendation method, device, equipment and storage medium. Background technique [0002] With the rapid development of Internet technology, people's demand for customer service personnel is increasing. Due to factors such as the long training cycle of manual customer service or high labor costs, intelligent customer service robots have gradually entered people's lives. [0003] However, at present, during the dialogue process between the user and the intelligent customer service robot, the intelligent customer service robot can often only find the corresponding answer content according to the questions raised by the user, and cannot provide effective scene services for the associated questions. Contents of the invention [0004] Embodiments of the present application provide a scenario service recommendation method, device, devic...

AI Technical Summary

Problems solved by technology

[0003] However, at present, during the dialogue process between the user and the intelligent customer service robot, the intelligent customer service robot can only find the corresponding answer content according to the questions raised by the user, and cannot provide effective scene services for the related questions.

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