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Satisfaction survey method and device

A satisfaction survey and customer technology, applied in the information field, can solve problems such as low efficiency, and achieve the effect of increasing efficiency, improving efficiency, and improving user experience

Pending Publication Date: 2022-02-18
CHINA UNITED NETWORK COMM GRP CO LTD +2
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The present invention provides a satisfaction survey method and device to solve the problem of low efficiency of existing satisfaction survey methods

Method used

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  • Satisfaction survey method and device
  • Satisfaction survey method and device
  • Satisfaction survey method and device

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Embodiment Construction

[0053]Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, the same numerals in different drawings refer to the same or similar elements unless otherwise indicated. The implementations described in the following exemplary examples do not represent all implementations consistent with the present disclosure. Rather, they are merely examples of apparatuses and methods consistent with aspects of the present disclosure as recited in the appended claims.

[0054] The satisfaction survey method provided by the present invention can be applied to the following application scenarios: telecom operators need to monitor and research user satisfaction evaluation indicators, and the user satisfaction evaluation indicators can be obtained through relevant satisfaction survey methods. Satisfaction survey means that telecom operators survey 2-3 ques...

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Abstract

The invention provides a satisfaction survey method and device. The method comprises the steps of obtaining a first client work order set, screening the first client work order set according to a blacklist and a preset time period to obtain a second client work order set, determining a sending time period of each client work order in the second client work order set according to a client belonging area in each client work order in the second client work order set; and sending a satisfaction survey content to the clients in the second client work order set in the sending time period according to the sending channel priority. According to the method, the user experience is improved, and the satisfaction survey efficiency is improved.

Description

technical field [0001] The invention relates to the field of information technology, in particular to a satisfaction survey method and device. Background technique [0002] Satisfaction surveys are mainly to investigate several questions from customers. According to the results of customers' answers, the evaluation scores are obtained according to predetermined calculation rules. The scores directly reflect the degree of recognition and purchase intention of enterprises in customers' hearts. Further research on the relationship between evaluation scores and scoring reasons can lead to more conclusions that can be mined and analyzed to help companies determine the next improvement direction and work content. [0003] When the telecom operator needs to conduct a satisfaction survey, it obtains the customer work order information of the customer's business, and sends the questions in the satisfaction survey to each customer in the customer work order, thereby completing the sat...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/10G06Q50/32G06Q30/02
CPCG06Q10/103G06Q30/0282G06Q50/60
Inventor 陈凡非胡坤
Owner CHINA UNITED NETWORK COMM GRP CO LTD