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Information processing method and device

An information processing method and user information technology, applied in the field of information processing methods and devices, can solve problems such as poor user experience, achieve the effect of reducing waiting time and improving user experience

Pending Publication Date: 2022-07-15
BANK OF CHINA
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] However, the user experience of providing digital RMB services to users in this way is not good

Method used

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  • Information processing method and device
  • Information processing method and device
  • Information processing method and device

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Embodiment Construction

[0038] In order to make those skilled in the art better understand the solutions of the present application, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present application. Obviously, the described embodiments are only It is a part of the embodiments of the present application, but not all of the embodiments. Based on the embodiments in the present application, all other embodiments obtained by those of ordinary skill in the art without creative efforts shall fall within the protection scope of the present application.

[0039] The inventor of the present application has found through research that at present, in order to provide customers with unified digital renminbi services, a unified telephone number is provided to the outside world. After the user dials the telephone number, the user can select the operating agency that provides t...

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PUM

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Abstract

The embodiment of the invention provides an information processing method, which can be applied to the financial field or other fields, and can be used for obtaining a telephone number of a first user, determining a service tendency score of the first user for each service mechanism according to the telephone number of the first user, and sending the service tendency score to the first user. The service tendency score of the first user to the first service institution in the service institutions is used for indicating the degree that the first user hopes to provide the digital RMB service by the first service institution. Furthermore, IVR information can be sent to a dialing device corresponding to the first user, and the IVR information is used for indicating the dialing device to broadcast the service institutions to the first user according to the sequence that the service tendency scores of the first user to the service institutions are from high to low. Therefore, the broadcasting sequence of the service mechanism which the first user hopes to provide services for the first user is in the front, correspondingly, the waiting time of the first user can be shortened, and the user experience is improved.

Description

technical field [0001] The present application relates to the financial field, and in particular, to an information processing method and device. Background technique [0002] The digital renminbi is legal tender in digital form, and the digital renminbi adopts a two-tier operation system. That is, the issuer of digital renminbi does not directly issue and exchange digital currency to the public, but first converts the digital renminbi to a designated operating institution, and the public can choose an operating institution that handles digital renminbi business from multiple operating institutions. [0003] In one scenario, in order to provide customers with a unified digital RMB service, a unified phone number is provided to the outside world. After the user dials the phone number, he or she can select the operator that provides the service through Interactive Voice Response (IVR). . [0004] However, the user experience of providing digital renminbi services to users in...

Claims

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Application Information

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IPC IPC(8): G06Q30/02G06N20/00H04M3/493
CPCG06Q30/0282G06N20/00H04M3/493
Inventor 程尧
Owner BANK OF CHINA