Voiceprint recognition verification method and system based on telephone robot and dialogue platform

Abstract

The invention discloses a voiceprint recognition verification method based on a telephone robot and a dialogue platform. The voiceprint recognition verification method comprises the steps of obtaining a dialogue, pushed by a call center, between the telephone robot and a user in real time through the dialogue platform; matching a service scene according to the dialogue content; identifying a code of a business process in the business scene in the dialogue in real time, and when the code is matched with a set code, triggering a voiceprint identification verification process; obtaining voiceprint features of a user part in the business process of the corresponding code; matching the voiceprint features of the user part with a voiceprint library to realize voiceprint recognition verification; executing corresponding processing operation according to a verification result of voiceprint recognition; according to the method provided by the invention, the voiceprint recognition function is combined to the dialogue platform, the voiceprint recognition is triggered in the dialogue process to carry out identity verification, and different voiceprint recognition is carried out according to different service scenes; in the conversation process, the verification result changes the business process, the timeliness is high, and the application scene of voiceprint recognition in call-out or call-in of the telephone robot is greatly improved.

Description

technical field [0001] The invention relates to the field of voiceprint identification, in particular to a voiceprint identification and verification method and system based on a telephone robot and a dialogue platform. Background technique [0002] At present, there are a large number of telephone robots in the field of customer service. Enterprises use telephone robots to reduce labor costs and improve service efficiency. A single phone robot can only make calls and cannot form a dialogue. Therefore, a dialogue platform is added to form a relevant fixed discourse. Therefore, the scenario that the current technology has formed or solved is: enterprises create outbound calling tasks through telephone robots, that is, who to call and how often. You can also create a reception robot to greet incoming customers. Coupled with the words created by the conversation platform, let the robot know how to chat with customers and know what to reply. The outbound task of general sale...

AI Technical Summary

Problems solved by technology

A simple phone robot can only make calls, but cannot form dialogues and exchanges

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