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Work order processing method and device, electronic equipment and storage medium

A processing method and work order technology, applied in the computer field, can solve problems such as low timeliness and unsatisfaction, and achieve the effect of improving management efficiency and facilitating closed-loop disposal

Pending Publication Date: 2022-08-09
CHENGDU SENSETIME TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, the work order handling method in related technologies often uses workflow to push alarms on the web page or mobile phone, which is limited by the frequency of recipients checking the work order system, and the timeliness is often low, which cannot meet the first priority of important emergency alarm events. time for notification requirements

Method used

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  • Work order processing method and device, electronic equipment and storage medium
  • Work order processing method and device, electronic equipment and storage medium
  • Work order processing method and device, electronic equipment and storage medium

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Embodiment Construction

[0033] Various exemplary embodiments, features and aspects of the present disclosure will be described in detail below with reference to the accompanying drawings. The same reference numbers in the figures denote elements that have the same or similar functions. While various aspects of the embodiments are shown in the drawings, the drawings are not necessarily drawn to scale unless otherwise indicated.

[0034] The word "exemplary" is used exclusively herein to mean "serving as an example, embodiment, or illustration." Any embodiment described herein as "exemplary" is not necessarily to be construed as preferred or advantageous over other embodiments.

[0035] The term "and / or" in this article is only an association relationship to describe the associated objects, indicating that there can be three kinds of relationships, for example, A and / or B, it can mean that A exists alone, A and B exist at the same time, and A and B exist independently B these three cases. In additio...

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PUM

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Abstract

The invention relates to a work order processing method and device, electronic equipment and a storage medium, and the method comprises the steps: determining an alarm work order of alarm information and an alarm grade corresponding to the alarm work order according to the obtained alarm information, and issuing the alarm work order in a work order system when the alarm grade is a preset first grade, and issuing the alarm work order in the work order system under the condition that the alarm level is a preset first level, issuing the content of the alarm work order to the terminal equipment of the disposer through a first notification mode, issuing the alarm work order in the work order system under the condition that the alarm level is a preset second level, and issuing the content of the alarm work order to the terminal equipment of the disposer through a second notification mode. According to the embodiment of the invention, the alarm information can be effectively transmitted, the management efficiency of the alarm work order is improved through the work order system, the processing record can be added to the alarm work order in the subsequent process, and then closed-loop processing of the alarm information is formed.

Description

technical field [0001] The present disclosure relates to the field of computer technologies, and in particular, to a work order processing method and apparatus, an electronic device, and a storage medium. Background technique [0002] A work order system can be used to record, process and track the completion of a job. The work order system can be applied to customer help support services, customer after-sales services, enterprise IT (Information Technology, information technology) support services or call centers, etc. The ticketing system can be used to create, suspend and resolve tickets submitted by users, customers, partners or employees within the enterprise. [0003] With the refinement of the comprehensive governance of smart cities, the construction of perception layers (such as surveillance cameras) has penetrated into all areas of the city, and it has become more and more a trend to use work orders to deal with events generated in smart city governance in a close...

Claims

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Application Information

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IPC IPC(8): G08B21/18G08B25/00G08B25/08H04M1/7243G06Q10/10G06V10/82G06V20/40G06V20/52H04N7/18
CPCG08B21/182G08B25/08G08B25/006H04M1/7243G06Q10/103G06V20/52G06V20/40G06V10/82H04N7/18
Inventor 邓桥
Owner CHENGDU SENSETIME TECH CO LTD
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