Voice service system for cable television

Abstract

A wire TV phonetic service system includes a phonetic server with phonetic card, wire TV front with interference device and customer management server with customer database, printer, artificial service station, customer phone and TV with disinteference device at the terminal. The said phonetic server is designed with several communication ports, part of then connects with customer phones via phone lines and telecommunication administration exchange, another part connects with artificial service station, printer and customer administrative server to wire TV front with disturber than to the disinterference device and customer TV via wire TV network, which provides phonetic information enquiry, fault decalaration to remote customers, relating to customer self service system.

Description

technical field [0001] The invention relates to a user self-service system. In particular, it is a cable television voice service system that provides remote users with voice information inquiry, user failure report and descrambler control by means of telecommunication network. Background technique [0002] With the popularization and application of cable TV network, the intelligent management and service for cable TV users are becoming more and more important. At present, many TV stations have begun to use microcomputers for file management, user management, statistical reports, and maintenance services. Although these works have solved the management and charging problems of TV stations to users, the problem of timely service to users has not been solved. The main problems are as follows: [0003] 1. After the TV station adopts the addressable system of scrambling and descrambling, if the user forgets to continue paying the subscription fee in advance, the microcomputer ...

AI Technical Summary

Problems solved by technology

Although these works have solved the management and charging problems of TV stations to users, the problem of timely service to users has not been solved. The main problems are as follows:

[0003] 1. After the TV station adopts the addressable system of scrambling and descrambling, if the user forgets to continue paying the subscription fee in advance, the microcomputer of the TV station will automatically cancel the authorization of the user (that is, scramble the signal). If the user notices it late , it is no longer possible to come to the TV station to pay the fee on the same day, which will cause the user to not be able to watch TV all night, and it is difficult for the TV station to use the telephone to remind in advance like the telecommunications department, which will cause inconvenience to the user;

[0004] 2. If the user line or indoor facilities are damaged, if the artificial user fault declaration hotline set up by the TV station is unattended during off-duty hours, it will cause the user to fail to report the fault in time and delay the maintenance time;

[0005] 3. In addition, the TV station's current user failure reporting hotline is manually guarded, which is easy to miss or misremember, making it impossible for maintenance personnel to come to service or delay service

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