A method for implementing speech interaction application scene

A technology for voice interaction and application scenarios, which is applied in voice analysis, voice recognition, and special data processing applications, etc., and can solve problems such as unsuitability for automatic voice interaction applications, discrete processes, and poor visibility of interactive processes

Inactive Publication Date: 2004-12-29
LENOVO (BEIJING) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

With the continuous maturity of voice application technology and the increasing demand for intelligent applications, the automatic voice interaction technology using voice recognition technology will gradually replace the traditional IVR voice interaction technology, and the full IVR tree structure in the traditional IVR voice interaction technology The voice interaction process design will not meet the requirements of automatic voice interaction applications
[0004] The disadvantages of the traditional IVR tree structure are: fully adopting the tree-like multi-level menu structure, the user needs multiple interactions to complete the desired function, and the call time is long; due to the full use of the IVR menu, the user is easy to "get lost" in the multi-level menu Among them, the auto-completion rate of the phone is low; some functions cannot be realized, such as quickly search

Method used

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  • A method for implementing speech interaction application scene
  • A method for implementing speech interaction application scene
  • A method for implementing speech interaction application scene

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Embodiment Construction

[0025] In order to enable those skilled in the art to better understand the present invention, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments.

[0026] In the telephone voice interaction process, a start node and an end node are defined to represent the start and end of the interaction process. Add child nodes on the basis of parent nodes, and the relationship between parent and child is recorded through the "parent-child" attribute. Jumps between nodes (including between parent and child) are represented by actions. Each node has an action set, which records all the actions of the node, that is, which node to jump to under which conditions. The system automatically generates a jump from a child node to a parent node, that is, a return action.

[0027] In this way, the hierarchical structure of the IVR tree is recorded with the parent-child relationship, and the action set represents the hierarchi...

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PUM

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Abstract

The invention provides a method for realizing voice interactive application which comprises the steps of, defining a plurality of situations, each of which corresponds a plurality of label combination for representing accomplished predetermined functions in the VoiceXML (voice xml marking language), integrating at least one of the said multiple situations in accordance with demands, obtaining VoiceXML labels based on the combined situations, and producing the corresponding VoiceXML file based on the VoiceXML syntax. The invention realizes the flexibility for skip judgment.

Description

technical field [0001] The invention relates to a method for providing interactive scene design for telephone voice interactive applications based on voicexml. The method utilizes the voice interactive flow structure design combined with the traditional IVR tree structure and network structure. Background technique [0002] With the continuous maturity of voice application technology and the increasing demand for intelligent systems, various voice interactive application systems continue to emerge. Voice interactive applications are widely used in banking, stock, public information, enterprise call centers and other application fields. The W3C organization has formulated the standard xml language voicexml for voice applications, but most of the voice application platforms based on voicexml only provide voicexml label editing functions, and some editing interfaces are aimed at the needs of voice browsers. The browser method does not consider the real-time requirements of tele...

Claims

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Application Information

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IPC IPC(8): G06F3/16G06F17/27H04L12/28H04M11/00
Inventor 孙文彦张继勇诸光任文捷陈庭玮
Owner LENOVO (BEIJING) CO LTD
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