A method for implementing speech interaction application scene

Abstract

The invention provides a method for realizing voice interactive application which comprises the steps of, defining a plurality of situations, each of which corresponds a plurality of label combination for representing accomplished predetermined functions in the VoiceXML (voice xml marking language), integrating at least one of the said multiple situations in accordance with demands, obtaining VoiceXML labels based on the combined situations, and producing the corresponding VoiceXML file based on the VoiceXML syntax. The invention realizes the flexibility for skip judgment.

Description

technical field [0001] The invention relates to a method for providing interactive scene design for telephone voice interactive applications based on voicexml. The method utilizes the voice interactive flow structure design combined with the traditional IVR tree structure and network structure. Background technique [0002] With the continuous maturity of voice application technology and the increasing demand for intelligent systems, various voice interactive application systems continue to emerge. Voice interactive applications are widely used in banking, stock, public information, enterprise call centers and other application fields. The W3C organization has formulated the standard xml language voicexml for voice applications, but most of the voice application platforms based on voicexml only provide voicexml label editing functions, and some editing interfaces are aimed at the needs of voice browsers. The browser method does not consider the real-time requirements of tele...

AI Technical Summary

Problems solved by technology

With the continuous maturity of voice application technology and the increasing demand for intelligent applications, the automatic voice interaction technology using voice recognition technology will gradually replace the traditional IVR voice interaction technology, and the full IVR tree structure in the traditional IVR voice interaction technology The voice interaction process design will not meet the requirements of automatic voice interaction applications

[0004] The disadvantages of the traditional IVR tree structure are: fully adopting the tree-like multi-level menu structure, the user needs multiple interactions to complete the desired function, and the call time is long; due to the full use of the IVR menu, the user is easy to "get lost" in the multi-level menu Among them, the auto-completion rate of the phone is low; some functions cannot be realized, such as quickly searching and locating names or addresses from a large amount of data, which cannot be realized by using the multi-level menu of the IVR

[0005] At the same time, although the full-mesh interactive process design method has its advantages of flexibility, convenience, discreteness, and jumping, it has obvious defects: due to the discrete process, it is impossible to limit the mutual jump between processes, which is easy to cause deadlock; The modification is complicated, and it is not easy to check the duplication of process node functions. Some nodes may never be used by users in the interaction, resulting in "islands" of process nodes; the visibility of relatively large-scale interactive processes is poor; in addition, for familiar The interactive process customization personnel with the IVR tree structure will make it difficult for them to start with the fully meshed interactive process

Images