Method and apparatus for processing fault task in apparatus management

A device management and processing method technology, applied in the field of communications, can solve the problems of low success rate and high cost of DMS processing stress network main operation, and achieve the effect of improving the success rate and enhancing user experience

Inactive Publication Date: 2006-10-25
HUAWEI TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0009] The present invention provides a method for processing failed tasks in equipment management, so as to solve the problems of DMS processing pressure, high network main operation cost, and low success rate of management operation failure tasks in the prior art

Method used

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  • Method and apparatus for processing fault task in apparatus management
  • Method and apparatus for processing fault task in apparatus management

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Embodiment Construction

[0040] In order to perform follow-up management on the failed task when the terminal device fails to execute the task, when the terminal device reports the failure to execute the task to the device management server, the device management server executes a corresponding processing strategy according to the failure type to perform subsequent management on the failed task. In the following, the present invention will be described in detail mainly by taking device management through the OMA DM protocol as an example.

[0041] Based on the existing OMA DM protocol, from the user's point of view, the reasons for device management (DM) execution failure can be divided into three types:

[0042] (1) The user does not respond, so that the interaction times out, which eventually leads to task failure;

[0043] (2) The user is unwilling to execute and chooses to reject or cancel, resulting in failure to execute the assigned task;

[0044] (3) The user accepts the assigned task, but an ...

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PUM

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Abstract

In the method, when terminal device reports message that executed task is failure to device management server, the device management server determines type of failure based on error id in the message, and executes treatment strategy corresponding to the type of failure. The invention also discloses a device management server. The device management server includes communication module, judgment module, and executive module.

Description

technical field [0001] The invention relates to equipment management technology in the field of communication technology, in particular to a method and device for processing failed tasks in equipment management. Background technique [0002] Mobile terminals are an important part of the entire mobile operation service system. With the increasing complexity of terminal functions, the possibility of terminal software problems increases significantly. In the future, the competition among operators will become increasingly fierce. How to effectively guarantee user experience, improve user loyalty, maintain efficient service quality and low-cost equipment maintenance has become an important focus of operators and terminal manufacturers. [0003] The OMA DM specification is a technology for managing, diagnosing, and maintaining mobile terminal equipment. It manages terminal devices through OTA (Over The Air). Management operations include terminal device parameter settings, firm...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04W24/02H04W24/04
Inventor 郭详洲柴晓前李克鹏董晓艺何江水高洪涛程建章舒琦
Owner HUAWEI TECH CO LTD
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