Apparatus and process facilitating customer-driven sales of products having multiple configurations

Abstract

The present invention provides an apparatus and process for facilitating customer-driven sales of products having multiple configurations, preferably automobiles and trucks. The apparatus is a computer network comprising a server with a product database thereon, an intermediary subsystem, and a seller subsystem. The server, intermediary subsystem, and seller subsystem function together and communicate with each other to allow an intermediary, on behalf of a customer, to configure a feasible product, transmit a request for quote (RFQ) to a target set of sellers in the customer's geographic area, receive quotes from the target sellers in response to the RFQ, and transmit the customer's acceptance of one of the quotes to the appropriate seller. The apparatus may also include a customer subsystem by which the customer may configure their own feasible product and transmit their feasible product information to the intermediary. The intermediary subsystem can optionally include a product database thereon which the intermediary can use to configure a feasible product without communicating with the server. The process allows an intermediary to configure a feasible product, transmit a request for quote (RFQ) to a target set of sellers in the customer's geographic area, receive quotes from the target sellers in response to the RFQ, and transmit the customer's acceptance of one of the quotes to the appropriate seller.

Description

CROSS-REFERENCE TO RELATED APPLICATIONS[0001]This application is a divisional of U.S. patent application Ser. No. 09 / 374,577 filed Aug. 13, 1999, which is a CIP of U.S. patent application Ser. No. 09 / 188,863 filed Nov. 9, 1998.FIELD OF THE INVENTION[0002]The invention provides an apparatus and a process for facilitating customer-driven sales of products having multiple configurations over a wide area electronic network, and more particularly a process for facilitating customer-driven sales of automobiles over the Internet.BACKGROUND OF THE INVENTION[0003]The Internet has developed as an important vehicle for information exchange, as well as a forum for conducting, or at least facilitating, commerce. Systems using the Internet as a commercial forum fall broadly into two categories: seller-driven or customer-driven. The difference between customer and seller driven systems lies in which party takes the initiative to find the other. In a seller-driven system, the seller finds the custo...

AI Technical Summary

Benefits of technology

[0011]The present invention provides an apparatus and process for facilitating customer-driven sales of products having multiple configurations. The apparatus of the present invention comprises a computer network apparatus to facilitate the purchase of a product having multiple configurations, the product being sold by manufacturer-licensed sellers and each product configuration being described by a set of product attributes. The computer network apparatus comprises a server, an intermediary subsystem, and a seller subsystem.

Problems solved by technology

Despite their advantages, existing customer-driven systems have some drawbacks.

Sellers are deterred from using customer-driven systems because sellers do not want to be inundated with numerous requests from potential customers, many of whom may be marginal or unqualified.

Moreover, if each customer has a different set of purchasing specifications and communicates his or her needs to sellers using a non-standard format with different conditions, terms, and language styles, the specification may require too much time for the seller to interpret.

Furthermore, sellers are deterred from using customer-driven systems because there is no guarantee of the authenticity of the request, and the financial ability of the customer to enter into the transaction is uncertain.

In addition, such “customers” may actual be rival sellers looking for competitor pricing information.

Newsgroups scattered across the Internet make it difficult, if not impossible, for sellers to find customer requests.

In practice, these customer-driven systems are ineffective because potential sellers do not frequent all the various newsgroups or bulletin boards or respond to posting in those places.

The problems inherent in existing customer-driven systems are compounded where the product being sold is available in multiple configurations, for example motor vehicles such as an automobile or a truck.

These products cause problems because for any given product there are thousands of possible option configurations, and not all combinations of options are feasible.

For example, automobile manufacturers usually do not make vehicles having every possible combination of options, but rather make the most popular ones.

Thus, for example, if a potential customer wants a purple Ford truck with a yellow interior and a V-12 engine, that engine and combination of colors may not be available from the manufacturer (Ford).

The customer, however, has no way of knowing this before sending the request to potential sellers.

Walker does not, however, solve all the foregoing problems.

Walker, although it provides for guaranteeing payment by the customer, does not guarantee that the sellers will be credible and able to deliver.

Walker does not provide means for checking whether a complex product the customer wants is feasible, that is, whether it exists or can be manufactured.

This opens up the possibility that an unscrupulous seller could accept the offer.

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