Systems and methods for electronic ticket management

Abstract

A computer system according to certain aspects uses past ticket usage data indicating a probability that a respective entity would personally use a ticket issued to them based on a history of past ticket usage. A ticket controller can respond to ticket requests by determining whether a ticket should be issued to a requesting entity based on the past ticket usage data associated with the requesting entity's profile, and if so issue a ticket to the requesting entity in electronic form. The system can receive a ticket use notification and update the past ticket usage data associated with the requesting entity's profile based on the ticket use notification, where the updated past ticket usage data conveys whether the requesting entity presented the ticket themselves.

Description

INCORPORATION BY REFERENCE TO RELATED APPLICATIONS[0001]This application relates to the following U.S. patent applications the complete disclosures of which are incorporated herein by reference in their entirety.Application No.TitleDate Filed## / ###,###ELECTRONIC SYSTEMS ANDMay 29, 2015METHODS FOR ASSETTRACKING14 / 622,527DIGITAL IDENTITYFeb. 13, 201514 / 622,737DIGITAL IDENTITYFeb. 13, 201514 / 622,709DIGITAL IDENTITY SYSTEMFeb. 13, 201514 / 622,549CONFIDENCE VALUESFeb. 13, 201514 / 622,740AUTHENTICATION OF WEBFeb. 13, 2015CONTENTBACKGROUND[0002]Field[0003]The described technology is in the field of computer-implemented data management.[0004]Description of the Related Art[0005]Historically, tickets to events would be issued in person, for example at the venue of an event either beforehand or “on the door” at the time of the event itself. However, nowadays, ticket management is moving more and more into the digital domain, whereby tickets are requested and issued via the Internet. Whilst this ...

AI Technical Summary

Benefits of technology

The patent is about an automated ticketing system that can detect when someone tries to sell tickets and automatically prevent them from getting the tickets. The system does not need human intervention to do this. The system uses digital identity to track tickets and detect if someone is trying to sell them. If the identity is the same, the system updates the past tickets usage data to increase the likelihood of identifying the individual. If the identity is different, the system updates the data to decrease the likelihood of identifying the individual. This helps ensure that only legitimate tickets can be sold and prevents people from trying to illegally sell tickets.

Problems solved by technology

Whilst this is generally beneficial for users in terms of convenience, it nevertheless comes with its own set of problems.

However the problem of touting is being exacerbated as ticket management moves more and more towards Internet based systems.

Not only is this removing the inter-personal aspect of ticket acquisition, but a specific problem that has arisen as ticket management becomes digitized is the ever-increasing presence of “bots”.

A problem also exists regarding ticket allocation and identification.

However, in practice the time and effort this involves, and the delays it would result in, means that this is not enforced in practice.

In other words, existing mechanisms for linking identity to tickets are unworkable in practice.

A problem solved by the described technology is one of constructing an automated ticketing system that is robust to touting but does not place undue restrictions on legitimate (i.e. non-touting) users and requires minimal manual oversight.

Tying the tickets to profiles also makes it harder for bots to even gain access to tickets in the first place, particularly if the profiles are tied to an official identity document such as a passport.

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