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Methods, systems and computer program products for notifying telecommunications system technicians of pending work orders

A work order, technician technology, applied in the direction of telephone communication, electrical components, automatic switching office, etc., can solve problems such as expensive and time-consuming, and achieve the effect of improving efficiency and increasing cost savings

Inactive Publication Date: 2008-03-12
COMMSCOPE INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In both scenarios, technicians must gather information, which can be time-consuming and expensive

Method used

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  • Methods, systems and computer program products for notifying telecommunications system technicians of pending work orders
  • Methods, systems and computer program products for notifying telecommunications system technicians of pending work orders
  • Methods, systems and computer program products for notifying telecommunications system technicians of pending work orders

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Embodiment Construction

[0019] The present invention will now be described more fully with reference to the accompanying drawings that show illustrated embodiments of the invention. However, this invention may be embodied in many different forms and should not be construed as limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the invention to those skilled in the art. Like numbers refer to like elements throughout.

[0020] As used herein, the singular forms "a", "an" and "the" are intended to include the plural forms as well unless expressly stated otherwise. It should be further understood that when used in this specification, the terms "comprising", "comprising" specify the presence of stated features, integers, steps, operations, elements, and / or parts, but do not exclude one or more The presence or addition of other features, integers, steps, operations, elements, componen...

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PUM

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Abstract

Methods, systems and computer program products that notify technicians of work to be performed on a telecommunications system are provided. Interconnections with patch panel connector ports are monitored and a work order is generated in response to detecting the relocation of a patch cord connector at a patch panel. A technician automatically is notified that a work order has been generated. The technician is requested to acknowledge receipt of a work order notification. If an acknowledgement is not received within a predetermined period of time, an alternate technician is notified of the work order. A list of work orders are displayed on a display in communication with the telecommunications system. Displayed work orders can be filtered such that the a technician only views work orders he / she is authorized to view. A technician can select a displayed work order and retrieve additional information from a server managing the work orders.

Description

[0001] related application [0002] This application claims the benefit of and priority to US Provisional Patent Application No. 60 / 637,699, filed December 21, 2004, the disclosure of which is hereby incorporated by reference as if set forth in its entirety. technical field [0003] The present invention relates generally to telecommunications systems, and more particularly to telecommunications patching systems. Background technique [0004] Many businesses have dedicated telecommunications systems that enable computers, telephones, fax machines, etc. to communicate with each other over private networks, and with equipment in remote locations via telecommunications service providers. Conventionally, private telecommunications systems are hardwired using telecommunications cables containing conductors. In such hardwired systems, for example, dedicated lines are coupled to various service ports throughout the building. Wires from dedicated service ports conventionally run t...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04Q1/14H04M3/22
CPCH04M3/2254H04Q1/136
Inventor D·W·麦考利M·G·杰曼M·佩卢福H·徐
Owner COMMSCOPE INC