Service method and system of digital customer service

Abstract

The invention relates to a service method of digital customer service, and a system thereof; the system comprises a network servo host, a client sensing device, a display device, a goods sensing device and a media playing device; the service method comprises the steps that the client sensing device senses a client card and the corresponding client data and consumer information are taken out by the network servo host so as to output welcome messages of corresponding clients and the goods advertisement information which takes the consumer information and client needs as guide and pre-arrange and display the welcome messages and the goods advertisement information on the display device; the network servo host also uses the goods sensing device to sense goods labels and plays the corresponding goods marketing media automatically in the display device so as to help the marketing; therefore, after a client enters a shop, the pre-arranging marketing is carried out for preferred goods; the goods marketing media which is played automatically helps the shop assistants to carry out commentary and sale and improves the professional knowledge of the shop assistants so as to improve the quality of client services.

Description

technical field [0001] The invention relates to a service method and system thereof, in particular to a digital customer service service method and system thereof. Background technique [0002] Generally, stores will set up video devices in front of the store or in the store to play different advertising pictures, video media or audio media such as special promotions, discount activities or new product information currently available in the store, so as to achieve dazzling video effects. and provocative words to attract customers' desire to shop. However, in order to prevent the service staff from not paying attention to customers entering the door due to the busyness of the store, most stores will install sensing devices and sounding devices at the store door, so that when customers enter the door using the sensing device, the sounding device will use the sounding device to make a welcoming sound, such as "Welcome" Wait for the sound. In addition, in order to prevent cust...

AI Technical Summary

Problems solved by technology

However, sometimes when the service personnel are doing unstoppable work, if the customer has questions about the goods, no one can provide an answer, and it is easy to make the customer wait for a long time and the service is not thoughtful.

[0005] Thirdly, although the store will conduct vocational training on professional knowledge for service personnel, in general vocational training, senior service personnel use their experience to lead new service personnel, so there will be situations where the quality of service personnel varies

Moreover, when the on-duty personnel in the store are all new service personnel, it is easy to cause customers to be unable to fully explain their doubts or get incomplete information due to the lack of professional knowledge of the new personnel, slurred speech, or incomplete narration of professional knowledge. Goods information, thereby reducing sales performance and a good impression of the store

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