The invention provides a consumption public opinion
information analysis method,
system and device and a medium, and belongs to the technical field of consumption
information processing. A consumption information set is obtained, consumption information needing to be analyzed is matched with consumption identifiers in a consumption information
library, and whether the consumption identifiers matched with the consumption information needing to be analyzed exist or not is judged; when the consumption identifier matched with the consumption information needing to be analyzed exists, consumption analysis corresponding to the consumption identifier is executed; if the
current consumption process is the consumption process of the
consumer and the virtual
shop assistant, the consumption information needing to be analyzed is input into the consumption information consumption public
opinion analysis model; and executing corresponding consumption analysis including information query consumption analysis, consumption process adjustment consumption analysis or guide consumption analysis based on an identification result of the consumption information consumption public
opinion analysis model. According to the method, consumption public opinions are fed back in real time, enterprises can be helped to adjust service strategies in time, differentiated
processing of virtual and real person scenes gives consideration to
service efficiency and personalized requirements, and
consumer satisfaction is improved.