A staff dispatching system based on customer behavior identification in a physical store

A technology for physical stores and customers, applied in the field of clerk dispatch system, it can solve the problems of wasted labor cost, reduced efficiency, blind promotion and service, and achieve the effect of increasing sales, improving effectiveness, and improving shopping experience

Inactive Publication Date: 2018-12-25
河南深实科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] At present, there are a large number of sales personnel and in-store service personnel in large physical stores, but the lack of effective personnel scheduling management has caused the sales personnel to serve customers with great randomness, wasting a lot of labor costs
The close scrutiny of shop assistants and salespeople can also cause shopping discomfort for customers
Moreover, due to the lack of understanding of each customer by the promoters and shop assistants, the promoti

Method used

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  • A staff dispatching system based on customer behavior identification in a physical store
  • A staff dispatching system based on customer behavior identification in a physical store
  • A staff dispatching system based on customer behavior identification in a physical store

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Embodiment Construction

[0019] The present invention will be described in detail below in conjunction with the accompanying drawings.

[0020] Such as figure 1 As shown, a clerk dispatching system based on customer behavior recognition in a physical store includes a physical store video acquisition subsystem, a customer event generation subsystem, a customer behavior database, a clerk dispatching subsystem, and a checkout subsystem. The physical store video acquisition subsystem The system is used to collect video data of various parts in the physical store, specifically through cameras installed in various places in the physical store to realize video collection. The camera can be a security camera that already exists in the physical store, or a specially installed customer behavior recognition camera; The customer event generation subsystem is used to identify identity information, product information and behavior information based on the video data to generate customer events, the customer behavio...

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Abstract

The invention provides a staff dispatching system based on customer behavior identification in a physical store. The system enables employees in the physical store to provide service for customers more effectively. The system includes a video capture subsystem of a physical store, a Customer Event Generation Subsystem, a Customer Behavior Database and a shop assistant dispatching subsystem , the video acquisition subsystem of the physical store is used for acquiring video data of each part in the physical store, the customer event generation subsystem is used for identifying identity information according to the video data, focusing on commodity information and behavior information to generate customer events, the customer behavior database is used for storing the customer events, and theshop assistant dispatching subsystem is used for issuing dispatching orders and service information to the shop assistant according to the customer events. Customer satisfaction is increased by effectively identifying customer needs and assigning salespersons to service at appropriate times, and the effectiveness of salespersons is improved by providing salespersons with marketing and discount information based on customer personal information.

Description

technical field [0001] The invention relates to new retail dispatching technology for physical stores, in particular to a clerk dispatching system based on customer behavior recognition in physical stores. Background technique [0002] Traditional retail is facing fierce competition from online retail, and the living space of traditional offline stores has been squeezed and faced with the pressure of transformation. Traditional offline retail needs to become smarter and more efficient, and improve customer shopping experience, so as to achieve symbiosis with online sales. [0003] At present, there are a large number of sales personnel and in-store service personnel in large physical stores, but the lack of effective personnel scheduling management has caused the sales personnel to serve customers with great randomness, wasting a lot of labor costs. The close scrutiny of shop assistants and salespeople can also create discomfort for customers shopping. Moreover, due to the...

Claims

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Application Information

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IPC IPC(8): G06Q10/06G06Q30/02G06Q30/06
CPCG06Q10/06311G06Q30/0201G06Q30/0631
Inventor 徐璟业梁寒刘贽源
Owner 河南深实科技有限公司
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