Video call system for remote interaction business hall and call method of video call system

Abstract

The invention provides a video call system for a remote interaction business hall and a call method of the video call system. The system comprises a plurality of VTM (voltage tunable magnetron) terminals arranged in the remote interaction business hall, an intelligent video interaction system, and a plurality of shop assistant terminals arranged on a service background, wherein the VTM terminals comprise terminal video softphone modules and terminal CTI (computer telephony integration) application modules; the intelligent video interaction system comprises an automatic call distribution system, a telephone soft switch system and a CTI service system; the shop assistant terminals comprise seat end video softphone modules and seat end CTI application modules. According to the video call system, the business hall is combined with a call center technology; the call center technology is applied to the remote interaction business hall and an unmanned business hall, so that a process function of queuing to take numbers of a conventional business hall is realized, a high-efficiency queue processing function for a video call between a terminal and a shop assistant is realized, and the video call efficiency is improved.

Description

technical field [0001] The invention relates to the field of computer technology, in particular to a video call system and a call method for remote interactive business halls. Background technique [0002] Traditional business halls (electric power, telecommunications, banks, etc.) need to queue up for number pick-up during the business acceptance process, and the waiting time for number pick-up queue is too long, which seriously affects customer satisfaction. [0003] For example, in the process of business processing in the business halls of electric power companies, based on the average time spent on processing each business of about 15 minutes and 2 salespersons in each business hall, the business hall can handle about 8 businesses per hour; The volume of business acceptance is unbalanced, and there is a shortage of manpower in the peak period of the business halls in urban areas, while the business volume of township business halls has been low for a long time, wasting ...

AI Technical Summary

Problems solved by technology

[0005] The emergence of remote interactive business halls has solved the efficiency problem of the current enterprise business halls in the process of business processing to a certain extent. The salesperson initiates a call request. Since the current video conferencing system lacks a solution to deal with this situation, it is easy to cause confusion between the terminal and the salesperson, which affects the video call function.

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