State monitoring device and method for on-line in-situ synthetic service

A technology of status monitoring and comprehensive services, applied in the field of online presence comprehensive services, can solve problems such as expensive, difficult to realize real-time monitoring and precise management of users, technical support personnel, and long time required

Inactive Publication Date: 2009-05-13
北京帮助在线信息技术有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
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AI Technical Summary

Problems solved by technology

The disadvantage is that it takes a long time and is expensive
[0007] The disadvantages of the above solutions are that there is a lack of a unified online presence comprehensive service platform as a guarantee, and for the vast number of users and technical support personnel, it is difficult to realize real-time monitoring and precise management of all users and technical support personnel

Method used

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  • State monitoring device and method for on-line in-situ synthetic service
  • State monitoring device and method for on-line in-situ synthetic service
  • State monitoring device and method for on-line in-situ synthetic service

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Embodiment Construction

[0041] Such as figure 1 As shown, the online presence integrated service platform system is composed of an online presence integrated service platform 1 , at least one helper device 2 , and at least one helper device 3 . The online presence comprehensive service platform system refers to the platform system that provides business and technical support during the process of the helper providing online and on-site help services to the helper, wherein the helper is the user who operates the helper device 2, and the helper includes The online helper and the on-site helper, wherein the online helper refers to the technical support personnel who provide remote online help to the helper through the network, through screen image sharing, text, voice and other communication methods between the helper device 2 and the helper device 3, To solve the problem of the help-seeker, the on-site helper refers to the technical support personnel who go to the scene of the help-seeker to provide on...

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Abstract

The present invention provides a status monitoring equipment of present online integrated service and the method thereof, wherein the equipment including status monitoring device used for transferring, recording and release corresponding notification according to status of seeking party device and helping party device in present online integrated service platform. Status of each user and technical support in platform can be monitored at real time, dispatched in a unified way and managed accurately through status monitoring equipment and methods like trellis code, event code, component code and address code etc. by present online integrated service platform.

Description

technical field [0001] The present invention relates to online presence integrated services, in particular, to online [0002] The device and method of state monitoring of on-site integrated services provide online on-site integrated service solutions for state monitoring, grid coding, event coding, component coding, address coding and other methods. Background technique [0003] With the continuous development of computer technology, computer users may encounter various problems in the process of using computers. In order to solve their problems, most computer software and hardware service providers need to spend considerable manpower and funds on Provide after-sales service and technical support for software and hardware products. [0004] There are several solutions for providing technical support: [0005] 1. Online support, technical support personnel remotely control the user's computer through screen sharing to solve problems for the user. Its disadvantage is that ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/24H04L29/08G06Q30/00
Inventor 聂晶王清亮
Owner 北京帮助在线信息技术有限公司
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