State monitoring device and method for on-line in-situ synthetic service
A technology of status monitoring and comprehensive services, applied in the field of online presence comprehensive services, can solve problems such as expensive, difficult to realize real-time monitoring and precise management of users, technical support personnel, and long time required
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[0041] Such as figure 1 As shown, the online presence integrated service platform system is composed of an online presence integrated service platform 1 , at least one helper device 2 , and at least one helper device 3 . The online presence comprehensive service platform system refers to the platform system that provides business and technical support during the process of the helper providing online and on-site help services to the helper, wherein the helper is the user who operates the helper device 2, and the helper includes The online helper and the on-site helper, wherein the online helper refers to the technical support personnel who provide remote online help to the helper through the network, through screen image sharing, text, voice and other communication methods between the helper device 2 and the helper device 3, To solve the problem of the help-seeker, the on-site helper refers to the technical support personnel who go to the scene of the help-seeker to provide on...
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