Control method for customer service centralized interfering system of railway passenger station
A control method and passenger station technology, applied in special data processing applications, instruments, electrical digital data processing, etc., can solve problems affecting service quality, scattered information resources, information contradictions, etc., and achieve the effect of ensuring safety
Inactive Publication Date: 2009-07-01
SHANGHAI SHENTIE INFORMATION ENG
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Problems solved by technology
Periodic labor intensity is high, each subsystem can only meet part of the passenger transport operation needs, lack of analysis of the passenger transport business and the overall operation process, there is duplication of functions between different systems, poor compatibility of operating positions, and high requirements for the ability of operators , work responsibility pressure is high, repetitive tasks are heavy, and labor efficiency is low; information resources are scattered, resource sharing is difficult, each subsystem operates independently, there is no sharing mechanism, and the same information needs to be repeatedly entered and stored
Due to the inconsistency of information sources, information contradictions occur from time to time; the synchronization of information release is poor, which affects the quality of service, and the information is scattered in various subsystems, making it difficult to deeply excavate and develop a large number of related information resources, and it is difficult to adapt to the current rapid technological progress
Method used
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Embodiment Construction
[0020] like figure 1 As shown, in the control method of the customer service information centralized intervention system of the railway passenger station, the following steps are included:
[0021] (1) Identity verification
[0022] Verify the identity of the operator, and keep relevant information such as job number;
[0023] (2) Generate job data
[0024] Unified generation of dynamic information and static dictionaries;
[0025] (3) Select the desired operation
[0026] Select the action to be performed;
[0027] (4) Required operating range
[0028] Operations that need to be performed include train delays, track changes or adjustments to waiting rooms, etc.;
[0029] (5) Choose whether to confirm the operation
[0030] Determine whether to confirm the described operation, if yes, execute (6); if no, return to (3) to select the operation to be performed;
[0031] (6) Send job data
[0032] Centrally send operation data to each subsystem, and the subsystems receivi...
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The invention relates to a control method of a centralized intervention system of client service information of a railway passenger station, which comprises the following steps: validating identities, generating operating data, selecting needed operation, doing the needed operation, checking the identity is affirmed or not, and if the identity is affirmed, then, sending operating data to a subsystem server. Compared with the prior art, the control method has the advantages that a system establishes a set of integral intervention management mechanisms, integrates operating requirements in the whole process of passenger service, and achieves integral management control function, wherein the service requirement comprises the distribution of normal operating order and temporary manual order, for example, the circumstances of train delay, track alternating, waiting hall adjusting can send out integral orders in the intervention subsystem. The control method provides a safe network mechanism, which guarantees the security of each subsystem, in particular to a core service system of a railway station through rationally classifying the network.
Description
technical field [0001] The invention relates to a centralized intervention system, in particular to a control method for a centralized intervention system for customer service information at a railway passenger station. Background technique [0002] The intervention machine is a machine for manual intervention. Different from other machines, the intervention program directly acts on the platform host. The intervention program is mainly responsible for unified job release and basic data maintenance. [0003] There are many deficiencies in the prior art. Periodic labor intensity is high, each subsystem can only meet part of the passenger transport operation needs, lack of analysis of the passenger transport business and the overall operation process, there is duplication of functions between different systems, poor compatibility of operating positions, and high requirements for the ability of operators , work responsibility pressure is high, repetitive tasks are heavy, labor...
Claims
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IPC IPC(8): G06F19/00
Inventor 崔建岷吴为民吴文波朱佩荣
Owner SHANGHAI SHENTIE INFORMATION ENG