Video information processing method and system based on 3G video calling center
An information processing system and video calling technology, applied in the field of mobile communication call centers, can solve the problems of not being able to better meet user query needs, not being able to integrate traditional call centers, and not being able to dynamically generate video content.
Active Publication Date: 2011-08-17
SHANGHAI HAIGANG COMM TECH
View PDF0 Cites 0 Cited by
- Summary
- Abstract
- Description
- Claims
- Application Information
AI Technical Summary
Problems solved by technology
[0012] 1. It cannot be integrated with the existing traditional call center, and cannot reuse a large number of existing traditional call centers to undertake 3G video services;
[0013] 2. The video content is pre-defined, and the video content cannot be dynamically generated as needed
[0014] 3. During a call, the video content to be played is pre-set, and cannot be flexibly switched according to the user's query requirements, and multimedia information cannot be pushed on demand, which cannot better meet the user's query needs
Method used
the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View moreImage
Smart Image Click on the blue labels to locate them in the text.
Smart ImageViewing Examples
Examples
Experimental program
Comparison scheme
Effect test
Embodiment Construction
[0074] The present invention will be further described below in conjunction with specific embodiments.
[0075] The new-generation call center can push multimedia information to terminals that support video functions, and play a welcome video to the user while the user is waiting, and establish a video channel between the user and the agent to better meet the user's information query needs and enrich the user The experience and choice of use.
[0076] Furthermore, it can realize intercommunication with other multimedia services. Existing multimedia services are mainly carried by the Internet Protocol (IP), using network protocols including: H.323 protocol, Session Initiation Protocol (SIP), and Implementation Streaming Protocol (RTSP). Among them, the H.323 protocol is the most widely used. The 3G multimedia service uses the 3G H.324M protocol. Therefore, it is usually necessary to complete the intercommunication of control signaling and multimedia data between the two networks t...
the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More PUM
Login to View More Abstract
The invention relates to a video information processing method and a system based on a 3G video calling center. The method comprises the steps of video information decomposition and information intercommunication, video content generation and video switching . The system comprises a video gateway, a multimedia processing center, a traditional calling PBX, an agent, and a multimedia server. Compared with the prior art, the video information processing method and system have the advantage of providing a method and a system of video information decomposition, video content management and video switching based on the 3G video calling center, and assisting users to inquire information of relevant services based on video display by the agent, thus further separating the video services from the video calling control and separating the video content management and switching control from the video transmission.
Description
Technical field [0001] The invention relates to the field of mobile communication call centers, and in particular to a video information processing method and system based on a 3G video call center. Background technique [0002] 3G has enhanced the capabilities of multimedia services, including video telephony, multimedia messaging, IP multimedia sessions, and streaming media services. The 3G video call center service with the introduction of multimedia video technology, as a characteristic service of the 3G network, has begun to receive widespread attention. If video call technology is applied to the call center system to develop integrated multimedia information query services, it will undoubtedly bring greater convenience and richer experience to users. [0003] Call centers generally adopt a layered architecture model to separate business access, business control, and business applications. The call center mainly includes the following parts: access gateway, CTI, IVR, applicat...
Claims
the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More Application Information
Patent Timeline
Login to View More Patent Type & Authority Patents(China)
IPC IPC(8): H04N7/14H04L29/06
Inventor 朱伟良张惠春
Owner SHANGHAI HAIGANG COMM TECH