Local software diagnosing and maintaining system as well as corresponding method and system for diagnosis and maintenance

Abstract

The invention discloses a customer premise equipment diagnosis and maintenance method. A local software diagnosing and maintaining system is operated on a monitoring terminal connected with customer premise equipment (CPE). The method comprises the following steps: the local software diagnosing and maintaining system acquired reference data from the CPE, the local software diagnosing and maintaining system carries out fault diagnosis according to reference data acquired from the CPE. The invention also correspondingly discloses a customer premise equipment diagnosis and maintenance system and the local software diagnosis and maintenance system. Because in the invention, a special communication module and the like do not need to be added on the CPE equipment, and system resource can be saved and system complexity can be reduced; and in addition, according to a webpage file and a parameter supported by the webpage server of the CPE equipment, the configuration file of the software system realized by using the method is revised so as to realize the local diagnosis and maintenance of the CPE equipment. Thus, the invention has the advantage of strong popularity, and the support to various CPE equipments can be achieved.

Description

technical field [0001] The invention relates to broadband network communication technology, in particular to a local diagnosis and maintenance software system and a corresponding diagnosis and maintenance method and system. Background technique [0002] CPE equipment is provided by telecom operators, broadband network operators, etc., installed in the customer's place and connected to the terminal equipment with its network, such as network set-top boxes and digital subscriber line (DSL) routers, home gateways (Home Gateway), etc. Can be owned by either user or provider. [0003] Information and communication technology is developing rapidly, and informatization and digitization have entered all fields of society. In this case, the functions of CPE equipment provided by telecom operators have also developed from the initial voice phone function to the integration and realization of voice, data and video. Full business operation. CPE equipment extends the public network and...

AI Technical Summary

Problems solved by technology

However, using the network management system to diagnose and maintain CPE equipment has certain disadvantages: operators need to set up a costly network management system; they cannot handle abnormalities in the network connection function of CPE equipment; due to the large number of equipment and deployment in the home, after a failure The cost of door-to-door maintenance is very high

Therefore, the existing implementation method needs to add an agent module for realizing local diagnosis and maintenance in the software system of the CPE equipment, occupying Flash, memory and CPU resources, and increasing the complexity of the equipment communication interface; and, for different CPE equipment , the existing technology needs to perform diagnosis and maintenance configuration on the different CPE devices respectively, and the versatility is poor

Images