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Service real-time monitoring method and system

A real-time monitoring system and real-time monitoring technology, applied in transmission systems, digital transmission systems, electrical components, etc., can solve problems such as insufficient attention, inability to real-time discovery and processing, and inability to realize cross-operator services, and achieve promotion and optimization. Improve customer satisfaction and reduce customer complaints

Active Publication Date: 2011-08-03
中移信息技术有限公司
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Problems solved by technology

[0004] The technical problem to be solved by the present invention is that, in view of the shortcomings of the above-mentioned supporting network operation and management system in the prior art, which do not pay enough attention to customer use, cannot find and process problems in real time, and cannot realize cross-operator services, it provides a specific service Capability and customer usage indicators, real-time monitoring, and a real-time service monitoring method and system that can realize cross-operator service monitoring

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  • Service real-time monitoring method and system

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Embodiment Construction

[0026] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0027] exist figure 1 In the flow chart of the first preferred embodiment of the business real-time monitoring method of the present invention, the business real-time monitoring method starts at step 100; after step 100, proceed to step 101, and determine the business to be monitored according to the real-time monitoring business index; then, to the next step 102, automatic real-time monitoring is carried out to the business index, and a monitoring result is generated; then, to the next step 103, the business of the real-time monitoring is processed according to the monitoring result; finally the m...

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Abstract

The invention relates to a service real-time monitoring method, which comprises the following steps of: 1, determining a service index to be monitored according to a real-time monitored service; 2, automatically monitoring the service index in real time, and generating a monitoring result; and 3, processing the real-time monitored service according to the monitoring result. The invention also relates to a service real-time monitoring system, which comprises a determination module, a monitoring module and a processing module, wherein the determination module is used for determining the service index to be monitored according to the real-time monitored service; the monitoring module is used for automatically monitoring the service index in real time, and generating the monitoring result; and the processing module is used for processing the real-time monitored service according to the monitoring result. In the service real-time monitoring method and the service real-time monitoring system, specific service capability indexes and indexes in the use of a customer can be monitored in real time, and the monitoring of cross-operator services can be realized.

Description

technical field [0001] The invention relates to the field of telecommunication service monitoring, more specifically, to a method and system for real-time monitoring of services. Background technique [0002] Currently, the existing technical solution for telecommunication service monitoring is the support network operation management system. The system performs "centralized monitoring, centralized maintenance, and centralized management" on platform components and application software, and mainly performs centralized monitoring, fault location and management on platform components and application software. The main method of the above scheme is to verify whether the functional status of platform components and application software is normal through regular heartbeat detection, regular data collection, and real-time alarm data collection. [0003] The existing support network operation and management system has the following shortcomings: (1) The focus of monitoring is whet...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/26
Inventor 吕正林张华刘建王蔚蒙琳郑明忠李莉舒敏根郭利江
Owner 中移信息技术有限公司
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