A device and method for remotely operating the device

Abstract

The invention proposes a device and a method for remotely operating the device. The client program of the device establishes a connection with the service center program, receives the command of the service center program, and sends the command to the device; the client program receives the response of the device to the command, and sends the response to the service center program It is used for the service program to operate the device. The technical solution of the present invention can remotely operate problematic equipment through AT commands, thereby reducing the number of times customers go to and from after-sales service outlets, improving after-sales efficiency, and reducing after-sales costs, and the solution has low requirements for the network environment and no requirements for AT equipment systems and software.

Description

technical field [0001] The present invention relates to the technical field of communication, and more specifically, to a device and a method for remotely operating the device. Background technique [0002] The AT command set was originally developed by Hayes, and has now become a de facto standard widely used in the industry. The modem equipment produced by most manufacturers is compatible with the Hayes command set, including ordinary Modem and wireless Modem. Modems that follow the AT command set can exchange information easily and accept client PC control. AT commands can be used to configure, test, and control Modem, making it work with communication software for remote system communication, dialing and calling, answering, etc. [0003] The AT command set is a text command set, which starts with a specific "command prefix" and ends with a "command end flag". The command prefix is ​​usually composed of two characters AT, which is the abbreviation of Attention, which me...

AI Technical Summary

Problems solved by technology

But these common remote control software also have serious flaws: PCAnywhere needs to install a client on the customer's computer, and customers often do not have this software; remote desktop can only run on win xp and higher versions, and there is nothing to do with MAC and Linux; these software It is relatively complicated, and customers often do not know how to set up and use it; these remote operation software require large bandwidth and strict requirements on the network environment

It is more difficult to apply this kind of software that works at the driver layer than the aforementioned remote control software: it requires administrator privileges to install, so it is difficult to implement under vista / win7; it is closely related to the operating system, and it cannot be used when the user system is not of the expected type; customers There is often no such software; it works at the driver layer, so it is easy to cause system crashes, blue screens, and affect system stability

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