Service quality monitoring method and system

A business quality and business technology, applied in the direction of electrical components, wireless communication, etc., can solve the problems affecting the efficiency and accuracy of quality evaluation, poor correlation of monitoring data, and low degree of automation, so as to achieve high degree of automation, high correlation, and improved The effect of efficiency and accuracy

Inactive Publication Date: 2012-02-01
CHINA UNITED NETWORK COMM GRP CO LTD
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Problems solved by technology

[0003] The disadvantages of the existing technology are: the monitoring and evaluation process requires manual intervention, and the degree of automation is low; the QoS monitoring and QoE monitoring processes are relatively independent, and the correlation between the obtained monitoring data is poor, which affects the efficiency and accuracy of quality evaluation sex

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  • Service quality monitoring method and system
  • Service quality monitoring method and system

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Embodiment Construction

[0025] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0026] figure 1 It is a flowchart of an embodiment of the service quality monitoring method of the present invention; as shown in the figure, the method includes the following steps:

[0027] In step 101, the monitoring platform sends a monitoring start command to the network acquisition device after receiving a monitoring start signal from the d...

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Abstract

The invention provides a service quality monitoring method and a service quality monitoring system. The method comprises the following steps that: a monitoring platform sends a monitoring starting instruction to network acquisition equipment; dial testing terminal acquisition equipment acquires a user side service running parameter after the dial testing terminal acquisition equipment initiates a monitoring task to a network, and the network acquisition equipment acquires a network parameter of the network; the monitoring platform compares the user side service running parameter with a predetermined user side service index threshold value to obtain a first comparison result and compares the network parameter with a predetermined network index threshold value to obtain a second comparison result; and the monitoring platform determines a fault point in the network according to the first comparison result and the second comparison result. By the method and the system, automatic monitoring and estimation for service quality are realized, manual intervention is not required, the automation degree is high, and the efficiency and the accuracy of quality estimation are improved.

Description

technical field [0001] The embodiments of the present invention relate to the technical field of mobile communication, and in particular to a service quality monitoring method and system. Background technique [0002] Quality monitoring of existing mobile communication networks mainly includes monitoring network quality of service (Quality of Service, QoS for short) and user experience quality (Quality of Experience, QoE for short). Wherein, when QoS is monitored, network maintenance personnel usually use various instruments to measure network performance; when QoE is monitored, mobile terminals are usually manually used to perform dial-up testing experiments. Then, the monitored data is manually summarized for quality assessment. [0003] The disadvantages of the existing technology are: the monitoring and evaluation process requires manual intervention, and the degree of automation is low; the QoS monitoring and QoE monitoring processes are relatively independent, and the...

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04W24/02H04W24/10
Inventor 许海翔刘晓军马铮冯立华白晓媛
Owner CHINA UNITED NETWORK COMM GRP CO LTD
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