Easy-to-use and convenient customer business acceptance workbench

Abstract

The invention discloses an easy-to-use and convenient customer business acceptance workbench which comprises a customer recognition module, a business acceptance service module, a business tracking service module, a one-click quick operation module, a map-aided positioning module and an integrated GIS (geographic information system) which are sequentially displayed on an interface, wherein the customer recognition module is used for quickly conforming the identity of a user and business due to be transacted; the business acceptance service module contains the basic information of the user; the business tracking service module inquires and displays the business transacted through the incoming call number; the one-click quick operation module is used for assisting in implementing the consistency, integrity and validity of the information of a work order; the map-aided positioning module is used for helping a customer service representative quickly position a fault repairing address of the customer; and the integrated GIS is used for helping analyzing the fault causes. Through the invention, the information filling order is consistent with the customer communication order when the business is accepted, the customer service working efficiency and customer satisfaction can be improved, and the needs of the centralized call centers in large provinces are met.

Description

technical field [0001] The invention relates to a seat service acceptance workbench, in particular to an intelligent, easy-to-use and convenient seat service acceptance workbench suitable for electric power enterprises. Background technique [0002] In order to achieve better unified management, more reasonable allocation and utilization of resources, improve the overall service level, and meet the transition from extensive operation to intensive operation, electric power companies have concentrated call centers in various cities into large-scale unified province-wide Call Center. After the centralization of the whole province, the electric power service calls such as repair and consultation of electric power users in various places are uniformly connected to the same call center for acceptance, and the accepted electric power business is then uniformly dispatched to various cities for processing. The artificial agent representatives need to exchange and communicate a lot o...

AI Technical Summary

Problems solved by technology

At this time, problems such as poor communication in local dialects, unknown address registration for repair reports, customer phone number entry errors, and business work orders dispatched to the wrong city and other problems emerged. The biggest problem is that it takes too long to collect and record business information, and voice calls are often long If the limited time is exceeded, the work efficiency of the artificial agent representatives is low. When the power users report for repairs, the artificial agents are often busy, resulting in a long queue for incoming calls and a decline in customer satisfaction.

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