Voice business quality correlation analysis method, device and system

A voice service and joint analysis technology, which is applied in the field of voice service quality correlation analysis, can solve the problems that the value ranges of KPI and KQI are very different, and it is impossible to accurately find out the influence relationship of KPI

Inactive Publication Date: 2012-07-04
HUAWEI TECH CO LTD
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Problems solved by technology

[0004] Since the units of various KPIs and KQIs related to voice service quality and user perception are different, and the value ranges of each KPI and KQI are also very different, the curre...

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  • Voice business quality correlation analysis method, device and system
  • Voice business quality correlation analysis method, device and system
  • Voice business quality correlation analysis method, device and system

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Embodiment Construction

[0024] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0025] figure 1 It is a flowchart of a voice service quality joint analysis method provided by an embodiment of the present invention. Such as figure 1 As shown, the method of the present embodiment includes:

[0026] Step 101. Acquire first original voice measurement data of an analysis object.

[0027] Among them, the analysis objects can be...

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Abstract

The embodiment of the invention provides a voice business quality correlation analysis method, a device and a system. The method comprises the following steps of: obtaining first original voice measurement data of an object to be analyzed; carrying out statistical analysis of data according to the obtained first original voice measurement data, and obtaining data of various voice indexes, wherein the voice indexes comprise key performance indexes KPI and key quality indexes KQI; and displaying the data of the voice indexes and a trend curve of the voice indexes generated by the data of the voice indexes, and carrying out correlation analysis of the voice indexes according to display results. By adopting the technical scheme for correlation analysis of the voice indexes to obtain KPI affecting KQI, the relationship between KPI and KQI can be made clear, and the influence of KPI on the perception of users and the degree of influence can be analyzed conveniently.

Description

technical field [0001] The present invention relates to mobile communication technology, in particular to a voice service quality association analysis method, device and system. Background technique [0002] An operator surveyed user satisfaction in a certain year and found that voice services and data services have an influence on network quality satisfaction of 89% and 11% respectively, and among the key factors that voice services affect user satisfaction, voice service quality The proportion is the highest, up to 28%. However, the key performance indicator (Key Performance Indicator, KPI) and key quality indicator (Key Quality Indicator, KQI) of the current network are very excellent, why are there so many complaints from users? After analysis, it is found that the main reason is that the relationship between the key quality indicator (Key Quality Indicator, KQI) representing user perception and KPI is not clear, and it is impossible to clarify which KPIs affect user pe...

Claims

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Application Information

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IPC IPC(8): H04M3/22G10L11/00G10L25/60
Inventor 陈宇山
Owner HUAWEI TECH CO LTD
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