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Method and device for providing solution of terminal fault

A solution and terminal technology, applied in the computer field, can solve problems such as abnormal display of shortcut icons, inability to delete, and lack of understanding of equipment maintenance.

Inactive Publication Date: 2012-10-03
BEIJING QIHOO TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, for many users, the understanding of terminal equipment is limited to the application level, but they do not have professional knowledge in computers, do not know how to maintain the equipment, and are even more helpless once the equipment fails.
For example, unfamiliar icons appear on the computer desktop and cannot be deleted, messy web pages pop up when you click on the browser icon, shortcut icons are not displayed normally, system icons such as "My Computer" and "Recycle Bin" disappear, etc., these computer icons Abnormal symptoms often trouble many users, and it is very difficult to fix them by themselves

Method used

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  • Method and device for providing solution of terminal fault
  • Method and device for providing solution of terminal fault
  • Method and device for providing solution of terminal fault

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Embodiment Construction

[0099] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. All other embodiments obtained by persons of ordinary skill in the art based on the embodiments of the present invention belong to the protection scope of the present invention.

[0100] First of all, it needs to be explained that in the embodiment of the present invention, in order to assist users to solve the problems existing in their terminal equipment, a client software can be provided, and users can describe the faults existing on their computers to the client software, Correspondingly, the client software can determine the cause of the fault according to the user's description, and then provide the user with a solution according to the correspondence between the ...

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Abstract

The invention discloses a method and a device for providing a solution of a terminal fault. The method includes starting a dialog box, receiving description information of the terminal fault input by a user through the dialog box, analyzing the description information of the terminal fault according to a preset database to obtain a corresponding solution, and showing the solution to the user through the dialog box. The method and the device can automatically provide a solution for the user when a user terminal has a fault.

Description

technical field [0001] The invention relates to the field of computer technology, in particular to a method and a device for providing a terminal failure solution. Background technique [0002] With the continuous development of computer technology, terminal devices such as computers and mobile phones have almost become necessary tools in people's lives. However, for many users, the understanding of terminal equipment is limited to the application level, but they do not have the professional knowledge of computers, do not know how to maintain the equipment, and are even more helpless once the equipment fails. For example, unfamiliar icons appear on the computer desktop and cannot be deleted, messy web pages pop up when you click on the browser icon, shortcut icons are not displayed normally, system icons such as "My Computer" and "Recycle Bin" disappear, etc., these computer icons Abnormal symptoms often plague many users, and it is very difficult to fix them by themselves....

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06F17/30G06F11/00
Inventor 高云峥
Owner BEIJING QIHOO TECH CO LTD