System for on-line processing queue and evaluation information of power supply business hall

Abstract

The invention provides a system for on-line processing the queue and evaluation information of a power supply business hall, which comprises a data acquisition device, a statistic analysis device, a comprehensive processing device, an emergency plan knowledge system, a data storage device, a display interface and an alarm handling device; the real-time acquiring and monitoring of the queue and evaluation information of the power supply business hall are realized, so a power supply enterprise can timely master all the indexes of the processing businesses of all the business windows of the business hall, through the online statistics of the index data of customer service from various aspects, the power supply enterprise can quantize the customer service levels of all the business halls in real time and timely find out the problem, moreover, when the important index exceeds a set limit, various warning messages are generated to inform the management staff of the business hall, the emergency plan knowledge system is inquired for a standard solution to the problem, so the management staff of the business hall can timely take measures of increasing the windows, adjusting the service staff and the like, and the customer service quality of the business hall is improved.

Description

technical field [0001] The invention belongs to the technical field of electricity utilization in electric power systems, and in particular relates to an online processing system for queuing and evaluation information in a power supply business hall. Background technique [0002] At present, in order to create a comfortable and orderly business handling environment for customers, the power supply business halls in various places have generally adopted the queuing machine system. The general steps for customers to enter the power supply business hall to use the queuing machine system to handle business are: first, print the queuing serial number on the number-taking machine at the entrance according to the type of business handled, and then enter the rest area to wait in line. When queuing up for the serial number, go to the corresponding window to handle the business. After the business is completed, press the evaluator to evaluate the salesperson's service, and the business...

AI Technical Summary

Problems solved by technology

[0005] 1. The real-time performance of queuing and evaluation data collection is not enough, usually the various data of business processing can only be obtained after the business processing is completed;

[0006] 2. There is no online statistics and analysis of important data. The current practice is to make statistics in units of a period of time. This lagging statistical method affects the real-time performance of statistical data, making it impossible for power supply companies to make timely decisions based on statistical analysis results. Measures such as adjusting salespersons and adding business windows;

[0007] 3. There is no online tracking of important indicators in the queuing and evaluation data that can reflect emergency events in the business hall, and opinions on emergency event handling measures are given when emergencies occur, making it impossible for power supply companies to find out immediately in the management of business halls problems and resolve them according to standard procedures

Images