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Home appliance, home appliance diagnosis system, and home appliance diagnosis method

A technology for household appliances and diagnostic methods, applied in transmission systems, household appliances, household refrigeration devices, etc., can solve problems such as limitation, signal distortion, and inability of service centers to respond properly, and achieve the effect of improving reliability and shortening output time.

Active Publication Date: 2016-05-04
LG ELECTRONICS INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] However, in the above-mentioned countermeasures against the abnormal operation of the home appliance, there is a problem that the user is restricted from accurately notifying the abnormal symptoms of the home appliance to the service center side, so the service center side cannot respond. appropriate
[0004] Recently, in order to transmit the abnormal symptoms of home appliances more accurately from the user side to the service center side, the symptoms of the home appliances are output in the form of sounds of a predetermined pattern (pattern) and transmitted to the service center side by telephone, but in this In the method, due to the influence of surrounding noise, the signal tone output by the household appliance is distorted when it is received by the telephone, and as a result, the correct signal cannot be transmitted to the service center side.
[0005] Moreover, such a home appliance makes the information to be transmitted to the service center side in the form of sound through the combination of a plurality of frequency signals different from each other, so the signal conversion requires considerable time, and there is an inconvenience that the user must wait a long time. Time to hold the phone until the collection of the signal tone output by the home appliance is finished

Method used

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  • Home appliance, home appliance diagnosis system, and home appliance diagnosis method
  • Home appliance, home appliance diagnosis system, and home appliance diagnosis method
  • Home appliance, home appliance diagnosis system, and home appliance diagnosis method

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Embodiment Construction

[0029] The advantages, features and methods for achieving them of the present invention can be clarified with reference to the accompanying drawings and various embodiments described in detail below. However, the present invention is not limited to the embodiments disclosed below, but can be embodied in various forms different from each other, and each embodiment is only used to complete the disclosure of the present invention and fully inform those skilled in the art of the invention. scope, and the invention is defined by the claims. Throughout the specification, the same reference numerals refer to the same structural components.

[0030] figure 1 A home appliance and a home appliance diagnosis system including the home appliance according to one embodiment of the present invention are shown. figure 1 A refrigerator and a washing machine are shown as examples of home appliances, but home appliances referred to below are not limited thereto.

[0031] refer to figure 1 , ...

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Abstract

The invention relates to a household appliance, a household appliance diagnosis system and a household appliance diagnosis method. According to a plurality of images output by the household appliance including product information, the product information is reversely extracted to diagnose the household appliance, so that the household appliance can be diagnosed quickly and correctly.

Description

technical field [0001] The present invention relates to a home appliance, a home appliance diagnosis system, and a home appliance diagnosis method, and more specifically relates to a home appliance that outputs product information with a series of images and a home appliance diagnosis for diagnosing the above-mentioned home appliance by analyzing a series of images output by the home appliance systems and diagnostic methods. Background technique [0002] When an abnormality occurs during the operation of the home appliance, the user asks a service center to deal with the abnormal symptom by himself, or asks to dispatch a service person to take appropriate measures. [0003] However, in the above-mentioned countermeasures against the abnormal operation of the home appliance, there is a problem that the user is restricted from accurately notifying the abnormal symptoms of the home appliance to the service center side, so the service center side cannot respond. appropriate. ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L12/16H04L12/24G06K9/18G06V30/224
CPCG06Q20/3276H04M1/2755H04M2250/52F25D2400/361H04L12/2825H04L12/2827H04L41/06H04L43/0817G06K7/01
Inventor 孔炫佑
Owner LG ELECTRONICS INC
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