Method and system for calculating completion time of banking business in progress

A technology for banking business and completion time, applied in computing, data processing applications, instruments, etc., can solve problems such as time waste in banking business

Inactive Publication Date: 2014-03-26
王美金
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The Chinese patent "A Method and System for Quickly Generating a Banking Application Form" can quickly generate an e-banking application form, which can be printed out within one second after the old c

Method used

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  • Method and system for calculating completion time of banking business in progress

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Embodiment 1

[0029] Example 1: Calculate the completion time of the bank business being processed

[0030] As shown in Figure 1, the embodiment of the present invention

[0031] Step 201: The bank counter service server (101) is used to receive the banking application, upload the customer's personal data to the customer history data server (106), process the customer's banking business, and record the processing time of various banking services .

[0032] Step 202: The bank self-service machine service server (102) is used to provide customers with self-service, process the banking business, record the processing time of the bank self-service machine business; provide information to guide the robot to guide the customer to complete the banking business by themselves.

[0033] Step 203: The bank's online banking service server (103) is used to provide customers with online banking services, process the banking business, record the processing time of the bank's online banking business, and guide the...

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PUM

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Abstract

A method and system for calculating the completion time of a banking business in progress are characterized in that the system comprises a bank counter business server (101), a bank self-service machine business server (102), a bank online banking business server (103), a mobile banking business server (104), a banking business completion time calculating server (105), a customer historical data server (106) and a mobile banking (107) with a guiding robot; the method comprises the steps that the bank online banking business server (103) calculates the completion time of the banking business in progress, records the time of each process of the specific business and stores the recorded time in the customer historical data server (106); the historical consumed time data of the calculated banking business and the handling time data of the personal part and the process of the business in progress of a customer who handles the business are inquired through the customer historical data server (106), and the remaining completion time of the banking business is accurately figured out.

Description

Technical field [0001] The invention relates to a method and system for calculating the completion time of a bank business being processed, in particular to a method and system for accurately calculating the completion time of a bank business being processed through specific personal characteristics. Background technique [0002] In daily work and life, queuing in banks is a very common phenomenon. Smart phones have become popular and the continuous development of science and technology has made zero waiting for customers possible. However, there is a factor that affects the possibility of zero waiting for bank customers. It means that you can’t know the completion time of the banking business currently being processed. For example, if the customer enters the bank, the bank counter, the bank self-service machine, the online banking in the bank lobby, and the mobile banking service area in the bank lobby, there are people who handle the business. Then, use What tool achieves the f...

Claims

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Application Information

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IPC IPC(8): G06Q40/00
Inventor 王美金
Owner 王美金
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