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Automatic responding method and automatic responding device

A technology for automatic answering and answering information, which is applied in telephone communication, equipment, voice analysis, etc., and can solve problems such as single answering method, poor flexibility, and low user experience

Inactive Publication Date: 2014-04-02
HUAWEI TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0010] Embodiments of the present invention provide an automatic answering method and device, which are used to solve the problems in the prior art that the answering method is relatively simple, the flexibility is poor, and the user experience is low

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  • Automatic responding method and automatic responding device
  • Automatic responding method and automatic responding device
  • Automatic responding method and automatic responding device

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Embodiment Construction

[0052]In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0053] The term "and / or" in this article is just an association relationship describing associated objects, which means that there can be three relationships, for example, A and / or B can mean: A exists alone, A and B exist simultaneously, and there exists alone B these three situations. In addition, the character " / " in this article generally indi...

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Abstract

The invention relates to the technical field of mobile communication, and discloses an automatic responding method and an automatic responding device. The scheme is as follows: the method comprises the following steps of determining register information of a terminal after a signal carrying request information transmitted by the terminal is received, determining a voice type which is matched with the terminal according to the register information, generating the response information to a voice signal by adopting the matched voice type, and pushing the generated voice signal to the terminal. When the voice signal is pushed to the terminal, the voice signal is changed according to different register information of the terminal, so that the flexibility of the automatic responding method is improved, the problem of the single responding way is solved, and the user experience can also be enhanced.

Description

technical field [0001] The invention relates to the technical field of mobile communication, in particular to an automatic answering method and device. Background technique [0002] With the development of science and technology, the automatic answering technology is used more and more widely, for example, it is applied in the reservation system, the call system, or the promotion system. [0003] In the prior art, when the response server receives a request sent from a remote fixed analog telephone, mobile phone, IP (Intelligent Periphcral, intelligent peripheral) telephone and other terminals, it sends the voice information corresponding to the request to The corresponding terminal, the specific process is as follows: [0004] Step a: the terminal sends a request to the response server; [0005] Step b: The answering server looks up the information corresponding to the request; [0006] Step c: The answering server sends the information matching the request to the above-...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M1/725H04M3/42G10L13/02
Inventor 王成康
Owner HUAWEI TECH CO LTD