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Customer relation management system

A customer relationship management and customer technology, applied in the field of cloud computing, which can solve problems such as the inability to automatically expand or release on demand, and the lack of flexibility and elasticity of services.

Inactive Publication Date: 2014-04-23
华茂云天科技(北京)有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

That is to say, the type of host configured by the existing virtual host technology is fixed, and users can only purchase different hosts, and cannot create their own host remotely, and the host cannot automatically increase or release computing, storage, and bandwidth according to business needs , software, hardware, data resources
In this way, the computing, storage, bandwidth and other resources purchased by users are inelastic, and cannot be automatically expanded or released immediately; in this case, the virtual host purchased by users is still similar to a hardware host, and the services provided by ISPs are not elastic.

Method used

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Examples

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Embodiment 1

[0047] This embodiment is used to provide customers with "data center zero-touch" services through cloud computing-infrastructure as a service, that is, customers can obtain Cloud computing resources such as computing, storage, and network bandwidth.

[0048] The customer relationship management system of this embodiment is customer-centered, aims at improving customer satisfaction, and highlights customer interaction management and customer care; it is driven by three engines: marketing automation module, sales automation module and service support automation module, and through customer The self-service desk system ultimately enables a "zero-touch" service experience between customers and the data center.

[0049] The system interface and data used within the enterprise are consistent with the system used by customers. The three engines acquire, improve, transform and maintain all data that realizes cloud computing-infrastructure as a service, creating necessary conditions ...

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Abstract

The present invention discloses a cloud computing-infrastructure, namely a service customer relation management system (1000). The customer relation management system comprises a customer-oriented data center zero contact-type service mechanism, so that customers can remotely obtain the cloud computing resources of computing, storage and network bandwidth without needing to contact a server, a switch and a firewall physical device, and to go to a cloud computing data center. The customer relation management system of the present invention is suitable for the flexible management and customer data flow management of the cloud computing resources, and possesses a wide market application prospect.

Description

technical field [0001] The invention relates to a cloud computing-infrastructure-as-a-service customer relationship management system, which realizes a customer-oriented "data center zero-touch" service mechanism, which is used to make customers do not need to touch servers, switches and firewall physical equipment, and do not need to go to A cloud computing data center can remotely obtain cloud computing resources for computing, storage, and network bandwidth. The invention belongs to the technical field of cloud computing. Background technique [0002] In the field of prior art, patent document No. 201110127088.X discloses a method and device for virtual network configuration migration. In the present invention, the network management device perceives the network migration event of the virtual host, and the uplink physical switch that migrates to the virtual host Send the configuration to update the access restrictions of the virtual host on the upstream physical switch. ...

Claims

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Application Information

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IPC IPC(8): H04L29/08H04L12/24G06F17/30G06Q30/02
Inventor 雷紫东陈义聪王春鹏田若倩蒋清野石磊郑辉
Owner 华茂云天科技(北京)有限公司
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